Client Services Associate
Location
Manhattan, NY | United States
Job description
We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Client Services Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers.
Our Client Services Associate position is more than just a job, it's an opportunity. An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Client Services Associates is to put in the time in order to reap the reward!
Are You?
- Unstoppable in the pursuit of achieving your goals
- Driven to continuously learn new techniques
- Relatable to diverse groups of individuals
- Looking for growth opportunities
- Eager to grind and get your hands dirty!
What you’re responsible for as a Client Services Associate:
- Manage customer complaints efficiently and ensure a resolution in a timely manner
- Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
- Provide product and service information to resolve issues and serve customers in person
- Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
- Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Keep office and conference room areas clean, sanitized, and maintained
- Display a positive composure and enthusiastic tone while assisting customers
What we look for in a Client Services Associate:
- Someone with experience in Customer Service or Sales industries
- Someone eager to derive their own success
- Someone positive and enthusiastic about taking on new avenues
- Someone creative and able to think outside the box
- Someone who assists in making others feeling comfortable and building meaningful relationships
- Someone who excels in a team environment as well as independently
#LI-Onsite
Job tags
Salary
