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Location

Los Angeles, CA | United States

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Job description

Service Desk Analyst II (Remote)

Service Desk Analyst II (Remote)

We have an immediate need for a Service Desk Analyst II to join a hospital/healthcare system for a full-time, direct hire position. The Service Desk Analyst II provides first level contact, support, and resolution to the organization s workforce users who contact the team with incidents and service requests related to IT support, systems, hardware, software, and BioMedical engineering requests.

Location: Remote (Must reside in Southern California)

This job expects to pay about $58,000 66,000 annually.

What You Will Do:

• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support patients and families connecting to the organization s interactive devices and a variety of other requests.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Triaging, prioritizing, researching, and resolving simple to complex incidents or service requests.
• Deliver the best in customer serice.

What Gets You The Job:

• 2- 4+ years of experience in the Information Technology (IT) discipline and/or Customer Service Call center.
• 2-3 years of experience having overseen, coordinated and /or participated in medium to large projects.
• Experience with Microsoft 365 and Citrix/Virtual Desktop required.
• Experience with Mac and iOS/Andrioid highly preferred.
• Windows OS (7, 8, 10) and Apple OS's troubleshooting experience.
• Experience troubleshooting Citrix and VPN Platforms.
• Knowledge of system monitoring tools like Solarwinds, SCCM, SCOM, etc.
• Strong troubleshooting and time management skills.
• Knowledge of LAN/WAN networking, workstations, operating systems, and applications.
• Working knowledge of Active Directory/NT account administration.

Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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• Dice Id: itcca
• Position Id: 21732

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Job tags

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Salary