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Location

Redmond, WA | United States

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Job description

Job Title : Program Manager Tech 2
Job Location: Fully Remote (PST Hours)
Job Duration: 3 months (Chances for extension)

Job Responsibilities:

• Meeting with different teams across the engineering systems organization to gather requirements, understand their current support processes, and identify areas for improvement.
• Configuring D365 customer support for the teams, setting up projects, queues, reports, escalation paths, routing rules, mailboxes, etc.
• Establishing standard operating procedures and best practices for using D365 customer support, and ensuring knowledge transfer and documentation.
• Working across teams to introduce consistency and efficiency across the support processes, and synthesizing opportunities for consolidation.
• Working across teams to introduce consistency and efficiency across the support processes, and synthesizing opportunities for consolidation.
• Interface with clients, as required, on technical matters and/or project subject matters from project initiation through delivery.
• Provide program/project schedules and status reports.
• Create the functional specification, requirements and/or scope that will be used as a tool in making decisions as to how the product, service and/or project will be implemented.
• Provide technical and/or analytical information to Product Managers, as required.
• Organize cross functional activities ensuring that the program is completed on schedule and within budget constraints.
• May manage/oversee project.

Candidate Requirements:
• Years of Experience Required: 3+ overall years of experience in the field.
• Degrees or certifications required: Bachelors degree is required to be eligible for this role.
• Disqualifiers: Candidates with No experience with dynamics customer support or technology support will not be eligible for the role.
• Best vs. Average: The ideal resume would contain someone with more than 3+ years of experience and has worked with D365 implementation in the past.
• Performance Indicators: Performance will be assessed based on quality of work, deadlines, time to support, support ratings.

Top 3 Hard Skills Required + Years of Experience:
1. Minimum 3+ years experience with SME experience in implementing D365 customer support across complex organizations.
2. Minimum 3+ years experience with Experience driving initiatives to completion and delivering results across a complex organizational landscape.
3. Minimum 3+ years experience with Proven experience with technical customer support and introducing efficiency into customer support models .

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Job tags

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Salary