Location
Salinas, CA | United States
Job description
Description
JOB DESCRIPTION The IT Field Technician I will have excellent planning, logic and analytical skills; good oral and written English; ability to work in a team; good interpersonal and communication skills; criminal record clearance; ability to pass employment physical; valid California Driver's license; have own auto in safe operating condition & current auto liability insurance.
WHO WE ARE Looking to make a difference? Our mission at Interim is to provide services and affordable housing to supporting members of our community with mental illness by building productive and satisfying lives in a world in which people with mental illness are able to live, work, learn and participate fully in the community. Join our team and instill hope in the community.
WHAT WE OFFER - Competitive Compensation
- Tuition reimbursement for eligible positions
- Clinical licenses and training reimbursement for eligible positions
- Loan repayment for eligible positions
- Generous health, vision, dental, Employee Assistance Program (EAP), and life insurance coverage for full-time employees
- Monthly payment in lieu of insurance coverage for eligible positions
- 403b Retirement Plan with Interim matching contribution
- Competitive vacation and sick leave accruals. You can earn up to 24 days of vacation in your first year.
- Professional development and learning opportunities.
- BBS registered supervisors onsite for ongoing Clinical Supervision
- Annual employee recognition and staff appreciation events
- Employee referral bonus program
- Offers flexible work schedules
- A fulfilling career while providing a family centered focus and work-life balance
HOW TO APPLY To learn more about Interim and to apply for this position, please go to our website at
COMPENSATION $25.93 - $33.77 per hour; Nonexempt; 25 hours/week; Eligble for Overtime. Compensation based on education and experience.
REPORTS TO Director of IT.
QUALIFICATIONS Required: H.S. Diploma or G.E.D; at least 2 years of technical experience with PC workstations (preferably with equipment built 2010 to date); able to perform basic software, PC and network trouble-shooting; basic understanding of TCP/IP and VPNs; experience with Windows operating components and installation, Office 365 or later components and installation, and training ability; ability to configure Outlook 2010 or later in an Exchange Online environment; experience with hardware and software including monitors, keyboards, mice, network, printer, video, and sound card installations; experience with Windows Terminal Services, remote desktop client software, as well as installation and preventive maintenance work on multiple-user computer networks.
Drivers license for at least two years and driving record acceptable to insurance carrier.
Valid California driver's license; auto in safe operating condition; auto liability insurance; good driving record; criminal record clearance; proof of authorization to work in the United States as required by Immigration and Reform Act of 1986. Ability to work independently with minimal supervision.
Preferred: 2 years college or A.A. in a computer-related area or equivalent; experience in telephone customer support, technical support, and/or customer training; experience with configuring smartphones (Android and iPhone) with Exchange Online; experience with A/V equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Deliver, install, troubleshoot and maintain software, computer systems, peripherals, and other miscellaneous equipment at multiple sites in Salinas, Marina and Monterey.
- Resolve HelpDesk Level 1 work orders.
- Identify, analyze and repair routine equipment, software, or network failures.
- Escalate complex and/or high priority problems or other technical issues to IT Team for resolution.
- Order replacement parts as required.
- Provide technical product training and basic user functionality training to users when required.
- Work closely with supervisor or consultant to implement appropriate policies.
- Ensure customer satisfaction is maintained.
- Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Provide product feedback/user suggestions to supervisor.
- Provide support for all Information Technology products and services. (Support may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy.)
- Provide on-going system or software training (as needed) to improve overall user support and satisfaction.
- Interact with management to evaluate and improve support solutions and strategy.
- Record the user and problem information in the HelpDesk Ticket System.
- Update tickets with appropriate journal entries of activities, and close tickets with the resolution entered upon completion of the job.
- Support the implementation of the HelpDesk Ticket System with recommendations for continuous improvement from the system, process, and end user perspectives.
- Offer technical support via email, phone, or on-site in a prompt or timely manner.
- Effectively, professionally, and respectfully represent the IT department services to the end-users and the Interim client community.
- Learn and support new and fast-changing technologies.
- Other duties as assigned.
PHYSICAL REQUIREMENTS Ability to: operate a motor vehicle; climb stairs; possess good communication skills; meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed. Capable of the following extended activities: standing, sitting, climbing stairs. Capable of the following intermittent activities: lifting 40 pounds or more and bending in the performance of infrequently performed office duties.
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