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Location

Medford, MA | United States

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Job description

Overview

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. Learn more about TTS on our website.

What You'll Do

Reporting to the IT Service Delivery Manager, Student and Alumni Services, the Senior Business Analyst works with business partners within several business functions to align technology solutions with business strategies.  Serving as a liaison, facilitator, and/or project lead within the user community, the candidate will demonstrate an informed knowledge of the Technolutions Slate Admissions platform as well as PeopleSoft Campus Solutions. Primary areas of responsibilities include 

Responsibilities include:

• Conducts work across primary functions including business analysis, project management and facilitation, documentation and training, and quality assurance
• Supports several moderately complex business processes, working closely with users to understand their needs, translating those needs into technical and functional requirements documentation, configuring changed as needed
• Contributes to quality assurance and training initiatives
• Serves as a project lead on large complex projects from concept to completion
• Mentors and coaches more junior level business analysts

This is a hybrid position.

Business Analysis:

• Conducts detailed analysis and makes recommendations to stakeholders of newly released functionality and comparison to existing modifications. Develops specifications for additional changes identified, test cases, documentation, training materials, and integration test plans to support new features
• Performs data analysis as needed, collaborating with offices across the university to create and refine queries and reports for student and financial data requests and special projects, especially on recruitment, admissions, and other student data
• Develops strong understanding of interdependencies of supported applications and PeopleSoft Campus Solutions. Helps with troubleshooting issues with interfaces supporting these interdependencies
• Facilitates and leads planning sessions to gather, organize, and interpret end-user needs, rules, and processes, and translates them into technical/functional requirements. Configures changes needed to support process changes and to provide overall service support to customers
• Promotes an understanding of IT roles, processes, and activities to the business units

Project Management and Facilitation:

• Develop and present documentation for stakeholder sign-off including project plans, specifications, requirements, process flows, and interfaces
• Estimate effort to support resolution of gap and enhancement requests submitted by customers across student systems
• Support ranking of competing requirements within a limited resource pool
• Provides the formal reporting of project status to the business stakeholders and project sponsors

Documentation/Training:

• Document configuration decisions and related business process implications
• Support in adopting best practices in supported applications
• Provide formal and informal training on an as-needed basis
• Support knowledge transfer via documentation and training opportunities

Quality Assurance:

• Coordinate, oversee and conduct quality assurance process including unit testing, regression testing, integration testing, and user acceptance testing
• Develop and review test cases in accordance with technical and functional requirements to validate that the solution meets end-user needs
• Define expected results or performance metrics for all tests
• Participate in peer reviews and inspections as needed

What We're Looking For

Basic Requirements :

• Skills and knowledge typically acquired through a Bachelor’s degree in related field
• 6+ years of relevant technical and/or business experience
• Demonstrated experience with the Technolutions Slate product
• Demonstrated experience with PeopleSoft Campus Solutions product
• Demonstrated experience with SQL query tools
• Excellent oral and written communication skills
• Strong organizational skills.  Demonstrated ability to multi-task, set goals and priorities, and work effectively under pressure from multiple competing deadlines
• Proven ability to work independently and as a team member
• Ability to maintain strict confidentiality with sensitive University data

Preferred Qualifications :

• Previous work experience in Higher Education
• Experience with Modern Campus Destiny One application
• Understanding of business process redesign

Pay Range


Minimum $84,400.00, Midpoint $105,550.00, Maximum $126,700.00




Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ... Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at [email protected]. Applicants can learn more about requesting reasonable accommodations at

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