Manager - Telecommunications Operations
Location
Montgomery, AL | United States
Job description
This position is onsite and located in Montgomery, Alabama.
Responsibilities:
- Drafts and negotiates contracts, service level agreements, and statements of work.
- Assists with managing the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions.
- Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.
- Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans.
- Develops and implements standards, procedures, and processes for the telecommunications group.
- Plans and manages support of new technologies, performance, and reliability.
- Oversees and coordinates the daily activities of the WAN and Premise Distribution Engineers.
- Performs a coordination role with enterprise management, vendors, and customers.
Skills Required:
- Coordinates contract activities, including technical requirements, specifications, obligation adherence, and corrective action plans.
- Monitors vendors to meet or exceed established criteria.
- Negotiates, drafts, and incorporates contract amendments to accommodate scope changes or changes in organizational requirements.
- Reviews agreement budget variances and takes corrective action as needed.
- Manages the contractual relationship with telecommunications service providers.
- Serves as the technical and operations point of contract as a liaison between the IT service provider and the customers.
- Coordinates contract activities, including contract development, negotiation, and transition.
Skills Preferred:
- Middle-level management experience in telecommunications operations.
- Works under the general direction of senior-level management.
- Typically manages and mentors supervisors, project leaders, and/or technical staff.
- Works on multiple, complex projects as a project leader and a subject matter expert.
- Has the ability to communicate complex IT issues to peers, Directors, Executive Directors, and the Secretary of OIT.
Education / Experience:
- 4 years of Finance or telecommunications contract management experience.
- 3 years of IT work experience.
Job tags
Salary
$90k - $102k
