Support specialist specialist

Location

Georgia | United States

Job description

Stronger Families for a Stronger Georgia.   The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer . Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.  The Division of Family and Children Services (DFCS),  Office of Family Independence (OFI), is seeking candidates for the position of Economic Support Specialist 1 (Medicaid Outreach Specialist 1). This position reports to an Economic Support Supervisor in the RSM Unit to process Family Medicaid, and/or Aged, Blind and Disabled Medicaid (ABD), and/or SNAP, in partnership with Georgia Department of Health – Fulton County, 7741 Roswell Rd NW, Atlanta, GA 30350.   Selected candidate may be eligible for a salary supplement for up to 10%. 

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

• Applicants must pass the standard agency testing protocol for the position in which they are hired in order to maintain the position.

• Training is 8-10 weeks depending on the assigned program and will be held at the DFCS office nearest the employee's home address.

  JOIN OUR TEAM!!!

Pay Grade E

Roles and Responsibilities:

• Determines eligibility for Family Medicaid and/or Aged, Blind and Disabled Medicaid (ABD) and/or SNAP.
• This position will be located at the site listed for up to 5 days a week from the hours of 8:00 am- 5:00 pm.  
• Processes applications and/or renewals using appropriate criteria and policies consistently and according to established guidelines.
• Records and evaluates personal and financial data obtained from individuals. 
• Input and update a high volume of data using standard office hardware and software.
• Performs other professional responsibilities as assigned.
• A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

OR

• Completion of 90 quarter hours (60 semester hours) at an accredited college or university.
  
   

Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR  combination of education and/or customer contact/interaction experience for a total four (4) years.
• Strong proficiency in the use of Data Based software and/or Microsoft Office Suite software applications typically used in a corporate office environment.
• Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
• Must be able to work independently.
• Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.

For more detailed information about the Georgia Department Human Services

Employment Information

 
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [email protected].

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.

 
This position is subject to close at any time once a satisfactory applicant pool has been identified.  

Job tags

Salary