Location
Mechanicsburg, PA | United States
Job description
M3T Corporation, headquartered in central PA, with an additional office in Virginia, is a Veteran-Owned small business. We are an industry leader in the design, installation, and maintenance of comprehensive security solutions in the Mid-Atlantic states. Established in 2001, M3T Corporation has fostered and continues to develop its reputation as an innovative technology leader and full-service provider for customers.
Job Description
We are looking for a Dispatcher to join our team!
Responsibilities: - Foster positive customer experiences engaging in a supportive, and strategic manner.
- Serve clients by analyzing work orders; investigating complaints; resolving problems.
- Provides required accurate data, in a timely manner.
- Responsible for ordering and tracking material and equipment of assigned installations, service calls and SSAs.
- Work with finance tracking financials, executing progress, and finalized billing for assignments.
- Responsible for resource scheduling daily to ensure resources are allocated for the maximum revenue and customer satisfaction.
- Responsible for managing and updating ERP system with complete information.
- Schedule or communicate with client within 4 hours of service call creation.
- Communicate with client during, and after service call to help build and maintain a relationship.
- Work closely with the sales team and technicians to ensure proper notes are added to service call and any additional action is taken.
- Manage and continually track progress of all all assigned work.
- Complete all required reports for select customers monthly billings.
- Be aware of Government, OSHA, ICRA, HIPAA and other required compliance and regulations as relates to all personnel and work in your area of responsibility.
Qualifications
- 2 years of dispatch or call center experience
- Excellent written and verbal communication skills
- Outgoing and friendly personality
- The ability to make each customer your #1 priority
- Willingness to learn the industry
- Ability to respond quickly and calmly to problems, schedule changes and emergency calls
- Superior work ethic
- Proficient with computer software and have the ability to learn new systems quickly
Additional Information
What we offer!
- Competitive pay
- Employee & family health, dental and vision insurance
- Life insurance policy
- Paid time off and paid holidays
- 401(k) Retirement Plan with company match
Job tags
Salary
