Case Manager

Location

Danvers, MA | United States

Job description

We are offering a sign-on bonus of $1,000

We have an exciting opportunity for a full-time (35 hours per week) Case Manager in our Guardianship Program. The hours are Monday through Friday generally between 9:00 a.m. - 5:00 p.m. We are offering flexible hours with a hybrid remote option.

Our corporate office is located in Fall River- However, the catchment area for this role will be in Merrimack Valley in Massachusetts. This position will be hybrid remote but, would need to come to the office in Fall River 1-2 days per month and during the training period.

The Case Manager will be responsible for all case management duties including but not limited to the following:

Duties and Responsibilities:

• Regular face-to-face visits with assigned clients at their place of residence within the state of Massachusetts, including completion of monthly Progress notes, and documentation of collateral contacts.
• Case Manager will be required to provide his/her own reliable transportation for client visits. Occasional travel to Fall River for supervision or staff meetings may be required. 
• All case management duties including, but not limited to, hospital admissions and discharges, placements at nursing homes and other facilities; obtaining legal paperwork such as Medical Certificates; setting up funeral arrangements, managing issues involving personal and real estate property, and monitoring of personal needs, etc.
• Document Units of service for billing on each client, and submit to the Case Manager Supervisor for review.
• Follow policies and procedures established by the Guardianship Program.
• Maintain community relations, i.e., Social Workers, Physicians, discharge planners, Psychiatrists, and Attorneys to promote program visibility.
• Provide backup for decision-making responsibilities for clients to Case Manager Supervisor, other Case Managers, and assigned student interns, and/or volunteers, as needed.
• Responsible for checking phone messages and email correspondence on a daily basis.
• Responsible for covering other case management cases when required.
• Responsible for submitting weekly schedules to the Case Manager Supervisor.
• Respect the confidential nature of all program services and communications therewith.
• Review and consent to medications and medical procedures.
• Responsible for making sure all appropriate consents have been given (verbal and/or written, if required) prior to the scheduled procedure, including any weekend procedures that may take place.
• Respond to reasonable expectations of the Agency and/or supervisors.
• Prepare Monitor’s Reports and Guardian Care Plan Reports in a timely manner as requested by the supervisor.
• Participate in On Call Rotation requiring case manager to respond to emergency situation during weeknight/weekend, if necessary.
• Document any communications in the electronic health records, ie. phone calls, received mail, and conversations in ongoing case notes, especially on EOEA cases. 
• Responsible for working with the fiscal dept to ensure that clients on MassHealth stay within the income guidelines set forth by the state of Massachusetts.
• Responsible to be familiar with the health insurance for each assigned client. 
• To complete MassHealth applications and redeterminations. 
• Process necessary checks for each client in accordance with proper procedures.
• As part of the check payment process, check the balance of all accounts and manage bill payments to ensure the account is never overdrawn.
• Responsible for checking balances of all accounts on a regular basis to ensure client accounts are not over asset.
• Report overdrawn and over-asset accounts to the Guardianship/Rep Payee Financial Supervisor, take appropriate action to remedy problems, and ensure resolution within one month. 
• Post applicable deposits to the appropriate bank account.

Education and Experience:

• Must be a Graduate of an accredited university with a BS or BA in Psychology, Social Work, Sociology, or a related field, or commensurate experience and prior experience working with disabled/elderly adults in a community and/or long-term care setting. 
• Experience with fiscal accounting or bookkeeping preferred.
• Experience with Case management, scheduling and setting up doctor and follow-up appointments to ensure continuity of care.
• There may be times when asked to transport a client to an appointment, this is not often but may happen.

The Guardianship Program at the Family Service Association integrates the legal guidelines regarding guardianship of an incapacitated person set forth by the Massachusetts General Laws with a quality clinical case management approach and a full complement of fiscal fiduciary services. The Program offers a variety of specialized services to those needing assistance in managing their personal, medical, financial, and legal decisions.

This is a full-time benefits-eligible position offering:

• Medical, dental, vision insurance, long-term disability insurance, flexible spending account, life insurance, 403(b), and a generous time off package including twelve paid holidays.

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130-year tradition of high quality.

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