Dental Insurance Customer Service Representative

Location

Concord, NH | United States

Job description

Northeast Delta Dental in Concord, NH is looking to hire a full-time, onsite, Dental Insurance Customer Service Representative. We are a customer service focused organization, and we highly value strong customer service representatives as you have the opportunity to make a difference at the front lines of our organization.

Our Dental Insurance Customer Service Representatives respond to questions from subscribers, producers, groups, and dental offices in a timely and accurate manner regarding Delta Dental products and claims. Do you have the desire to work with a company that values and respects you ? Are you ready for a life-changing opportunity ? Are you determined to make a smart career move ? If so, please read on!

The Customer Service Representative position earns a competitive salary at $21.00-$23.00/hour , depending on experience. We provide fantastic benefits , including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more ! If this sounds like the right business opportunity for you, apply today using our quick, mobile-friendly online application . We hope to meet you soon!

ABOUT NORTHEAST DELTA DENTAL

Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont. We are a values-driven company that successfully balances profitability and community involvement with colleagues working together to create a corporate environment built upon high trust and mutual respect. We are recognized for our expertise in the dental insurance industry, the vibrancy of our participating dentist network, and our strong brand. All of us at Northeast Delta Dental understand the power of core values to guide our decisions and to provide a strong base for our relationships.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

• Researches claims and coordinates information from other departments to respond to customer inquiries.
• Works collaboratively with other internal department personnel to resolve customer inquiries.
• Authorizes adjustments to billing in order to resolve customer service issues.
• Works with dental office personnel to clarify subscriber's coverage level, identify allowable procedures, and resolve billing issues.
• Maintains positive rapport with dental office staff members to ensure a positive image of Northeast Delta Dental.
• Composes and sends written correspondence via mail or email to subscribers and purchasers to answer questions, clarify benefits, or respond to inquiries.

KNOWLEDGE / ABILITIES / SKILLS:

• Associates Degree in Business, Communications, or related field preferred, plus at least two years of related experience, or equivalent training, experience, and/or education
• Bilingual skills a plus
• Experience in a dental office as a manager, dental hygienist, or dental assistant a plus but not necessary
• A happy attitude
• We want someone who will be warm and empathetic with customers and will diligently seek accurate answers to their questions

Are you detail-oriented with strong problem-solving skills? Do you thrive working in a fast-paced environment? Are you adaptable and able to work well under pressure? Do you have excellent communication skills, both written and verbal? Are you highly organized and goal-oriented? Do you understand the importance of teamwork? If yes, you might just be perfect for this role!

WORK SCHEDULE

The typical work schedule for this position is Monday - Friday, 8:50 a.m. - 5:00 p.m. This is an onsite position located at One Delta Drive in Concord, NH.

Northeast Delta Dental is proud to be an equal opportunity employer.

IF YOU ARE READY TO SMILE WITH US ~ APPLY TODAY!

Location: 03301

Job tags

Salary

$21 - $23 per hour