Director of Emergency Services

Location

New Haven, CT | United States

Job description

Columbus House, Inc.
Job Posting: Full Time, FLSA Exempt, Non-Essential
Director of Emergency Services

SUMMARY/OBJECTIVE

The Director of Emergency Services serves as a critical member of Columbus House’s Program Management Team. In collaboration with the CPO, the Director of Emergency Services will oversee the portfolio of programs and related services specific to Emergency Services and intensive case management to adult homeless and chronically homeless clients referred by the Coordinated Access Network (CAN), collaborating healthcare and behavioral health providers and walk-in clients of the emergency shelters. The Director also evaluates the effectiveness of programs to provide ongoing feedback; provides mentoring, guidance, supervision, and professional development to his/her reporting managers; and enhances the structure of the organization by staying abreast of developments in the homeless assistance sector. The Director of Emergency Services will oversee a program portfolio that includes New Haven based shelter and outreach programs, Medical Respite, Recovery House and Seasonal Programs in New Haven and Hamden.

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Bachelor’s Degree required and a minimum of five years relevant work experience in a social service, mental health, or substance abuse agency.
• Demonstrated ability to manage, motivate, teach/mentor and supervise managers and/or direct service staff.
• Passion for mission and purpose-driven organization and an ability to communicate this passion to others, particularly employees.
• Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models.
• Comprehensive working knowledge of all aspects of the delivery of trauma-informed case management and crisis intervention services for the homeless population as well as knowledge of the mental health, substance abuse and related treatment networks, local housing options and relevant vocational/entitlement programs.
• Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.
• Familiarity with policies and procedures around cultural competency and confidentiality.
• Demonstrated commitment to the values of diversity, inclusiveness, and empowerment and emotional intelligence.
• Valid drivers’ license, with a good driving history and daily access to an automobile

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Leadership, Staff Management and Organizational Strategy

• In coordination with the Chief Program Officer, play a key role in the overall development, strategic planning, service delivery, and management of emergency services programs.
• Deploy and monitor program budgets and resources efficiently and effectively toward organizational goals, working with the managers to balance workload and effort, and provide regular feedback so that they can continuously improve their supervision and mentoring skills.
• Create and support a high performing culture in the department aligned with core values. Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating agency vision, implementing yearly staff development plans, and mentoring.
• Establish annual departmental and manager goals and objectives and track results against these goals as well as accountability protocols.
• Participate in the budget development process and maintain a high level of fiscal responsibility.
• Represent Emergency service specific programs on relevant committees and task forces in house and outside of Columbus House.
• Monitor emerging needs of key funders, clients, and employees.
  
   

Reports To: Chief Program Officer

Schedule: Monday-Friday, 9am-5pm

Salary Range: $72,000 - $82,000 based on education and experience; plus, excellent benefits package.

Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to 203-773-1430 or email to [email protected] or apply at

Equal Opportunity Employer: Women, Minorities, Protected Veterans, and Individuals with Disabilities.

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