Business Support Specialist

Location

Auburn, ME | United States

Job description

Overview:

Our growing real estate client is seeking a Business Support Specialist to join their dynamic, high energy, fast-paced team. This is an onsite role located in Auburn, Maine.

Marketing Support Responsibilities:

· Assist in the creation and maintenance of agent customer databases (CRM).

· Assist in maintaining agent web leads; custom follow-up campaigns, newsletters, and correspondence in cusomer databases (CRM).

· Assist in producing regular customer databases prospecting via direct mail and eBlasts to agent contacts.

· Ordering thank you gifts, closing gifts, and branded promotional material through company store.

· Personalization and customization of agent websites.

· Schedule customer celebratory closing anniversary flyers and ePostcards

· Ensuring file compliance.

· Provide consumer content for business promotion on social media platforms.

· Assist with 3rd party website accuracy.

· Assist with open house promotional activities.

· Generation of new business by initiating connections with prospective agents and potential customers at community events and trade shows.

· Build brand awareness through social media, local chamber meetings, networking events with REALTORS®, Realtor Board meetings, etc.

· Work with the Regional/Office Sales Director/Managing Broker to prioritize events for the team.

· Create opportunities for the team to work with the public that allows for volunteering, fundraising, or other community events for agents to attend and grow the brand in Concord.

Training Support Responsibilities:

· Onboarding new agents, overseeing agent completion of training program.

· Assisting agents in executing their business plans.

· Facilitating the integration of newly acquired firms into our Sales team.

· Create and implement a roadmap for training to ensure all agents can access and implement the offerings to grow in their business.

· Conduct follow-up studies of all completed training to evaluate and measure results. Modify as needed based on the results of the follow-up studies.

· Provide in-person training and follow-up of offerings from the company.

· Assist with accountability programs for agents around the training course and its content. Provide group and individual training and coaching to support agent adoption and implementation of tools.

· Develop and maintain training communications to ensure agents and customers have knowledge of training events.

· Report on performance of the program and business impact through monthly and/or quarterly reviews with Sales Director/Managing Broker.

· Creates a positive learning environment.

Benefits:

· Medical, Dental, and Vision Insurance

· Generous paid time off

· 401(k) Plan + company match

· Voluntary Critical Illness, Accident, Long-Term Disability and Life/AD&D Insurance plans

· Medical flexible spending/dependent care accounts

Qualifications:

· Motivated, positive, energetic team player.

· Strong knowledge of computer systems and Microsoft Office proficiency.

· Proven characteristics of consistent accuracy and attention to detail.

· Social media savvy.

· Strong multi-tasking and organizational capabilities.

· Effective verbal and communication skills.

Job Type: Full-time

Salary: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Job tags

Salary