Assistant General Manager
Location
Sarasota, FL | United States
Job description
We are looking for an experienced Assistant General Manager to assist the GM in directing daily business operations. The AGM should be experienced in supervisory role, and be able to confidential deliver performance feedback, set goals, foster teamwork and clearly communicate business objectives.
At Lido Beach Resort, we pride ourselves on providing a home away from home for our guests. From our comfortable accommodations to our personalized service, we're committed to making each guest's stay memorable. Lido Beach Resort Nestle on Lido Beach scenic waterfront view of the Gulf of Mexico, The Resort is an Opal Collection destination, embodies the beauty of coastal Sarasota. We are one of the top Hotels on Lido Beach providing guests with a picturesque location surrounded by a host of destinations. We are located minutes from St. Armand Circle.
The incumbent is required to have previous AGM experience in to be considered for this position.
Responsibilities:
Assisting the Operational and Financial Management of the Property
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Oversee the property accounting functions including but not limited to accounts payable and receivable, and house bank audits.
- The Assistant General Manager will also oversee smooth operations of Housekeeping and Maintenance Departments and interact directly with the head of departments if necessary
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Serve on the hotel’s safety committee.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Perform other duties as requested by management.
Managing the Guest Experience:
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Qualifications:
- Associate or Bachelor’s degree preferred or
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
- Intermediate knowledge of overall hotel operations.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount on Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Job tags
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