Location
Renton, WA | United States
Job description
Requisition Summary
The Warranty Analyst evaluates replacement parts, warranty claims and makes payment decisions. The analyst identifies and communicates warranty issues and assists in resolution.
Job Functions / Responsibilities
- Evaluates complex claims and makes claim payment decisions per departmental procedures and company policies.
- Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner.
- Process supplier credits (Including Cummins)
- Supports procedures requested by the Vendor Recovery Specialist.
- Communicates warranty issues to department management, Marketing, Purchasing, suppliers and truck divisions as necessary.
- Presents appeal claims and provides recommendations to the Policy Review Board as required.
- Assists in development of the Warranty department web site and internal references using FrontPage.
- Creates and maintains databases, analyses, graphs and reports, using Access and Excel.
- Trains dealer/direct warranty and service personnel through web classes, preparing and revising class content as required.
Skills / Competencies
- Bachelor's degree required
- One year of data entry and customer service experience required
- Knowledge of the PACCAR dealer organization and warranty system a plus.
- Experience utilizing Excel, Access and Tableau.
- Able to work independently and make decisions based on policies and procedures
- Excellent verbal and written communication skills.
- Able to multi-task, manage changing priorities and meet deadlines
Additional Job Board Information
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
- This position may offer relocation assistance benefits
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
- PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
- PACCAR Parts is an E-Verify Employer
- PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
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