Advertising Platforms - Platform Operations Business Specialist
Location
Cupertino, CA | United States
Job description
At Apple, we believe in the power of technology to enrich people's lives. Everything we build is designed-first and foremost-with helping people in mind. We believe digital advertising is no different, and that its value should come from how it benefits customers, not what it extracts from them. Our Ad Platforms team applies that belief to create ads that add new value, by helping people discover content, supporting creators, and protecting and respecting everyone’s privacy.
We help developers and marketers drive discovery of their apps at the top of App Store search results with Apple Search Ads. We help advertisers promote their products alongside trusted content in the brand-safe environment of Apple News, while supporting publishers and journalists. All with the same commitment to privacy you expect from Apple. Because when advertising is done right, it benefits everyone!
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Search Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Ad Platforms business and its Search Ads customers.
Key Qualifications
- Experience (3-5 years) in Advertising Operations or similar customer support role
- Business level or better proficiency in Portuguese and Spanish language
- Experience in a customer support organization focused on customer satisfaction
- Fundamental knowledge of ad operations and ad delivery services
- An ability to create and revise email communication quickly and articulate the message to partners
- Ability to resolve challenges and prioritize workloads
- Ability to work independently and with a team in a dynamic fast-paced environment
- Well organized, with exceptional attention to detail
- Flexible to work with others in multiple time zones
- Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
- Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
- Excel in a dynamic environment and function effectively in the context of ambiguity
- Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
- Experience reviewing technical requirements documentation
- Search/Performance advertising experience is a plus
- Developer relations experience is a plus
Description
- Provide internal and external client support for Ad Platforms systems and technical tools
- Investigate and solve technical issues
- Lead support issues by providing data and analysis to Operations, Engineering and Product teams
- Monitor, analyze, and report on support efforts to key internal partners
- Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
- Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Ad Platforms business and our Search Ads customers
- Assist internal Apple teams with policy enforcement and management efforts
- Promote ongoing education for supported teams on internal tools and products
- Develop support content and implement training for internal partners
Education & Experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $132,300.00 and $199,500.00, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
- Provide internal and external client support for Ad Platforms systems and technical tools
- Investigate and solve technical issues
- Lead support issues by providing data and analysis to Operations, Engineering and Product teams
- Monitor, analyze, and report on support efforts to key internal partners
- Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
- Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Ad Platforms business and our Search Ads customers
- Assist internal Apple teams with policy enforcement and management efforts
- Promote ongoing education for supported teams on internal tools and products
- Develop support content and implement training for internal partners
Job tags
Salary
