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Location

Wilmington, DE | United States

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Job description

We are seeking a dedicated individual to join our team as a Legal Response Center Operations Technician 2, responsible for providing exceptional support to law enforcement agencies and subscribers within our Legal Response Center (LRC). Your role will involve handling inquiries, resolving issues, and ensuring compliance with Comcast policies and processes. This position requires a keen eye for detail and the ability to work effectively with moderate supervision.

Job Description:
CORE Responsibilities:
Respond promptly and accurately to inquiries from law enforcement agencies regarding subscriber information, account details, system security, harassment, and fraud, in accordance with legal orders and LRC guidelines.
Provide clear and timely responses to subscriber inquiries regarding Comcast policies and procedures for accessing their account information.
Generate daily operations reports for review by the LRC and Engineering teams, including summaries of key metrics and any system or tool outages affecting daily operations.
Handle trouble calls, alerts, and emails professionally and ensure timely escalation according to established timelines.
Perform data preservations as directed by lawful orders from criminal or civil authorities.
Contribute to the development of applications and process automation within the Legal Response Center, providing input based on personal experience or peer suggestions.
Assist in the design and definition of requirements for automation solutions, including testing and providing feedback.
Utilize on-the-job experience to improve documentation supporting problem analysis and resolution, updating Methods and Procedures documentation as needed.
Participate in LRC project calls with various teams and business units within Comcast, representing the LRC's position and providing critical information as needed.

Preferred Skills & Experience:
Associate's Degree or equivalent work experience.
2-5 years of relevant work experience.
Strong oral and written communication skills.
Experience in security, call center operations, or working with law enforcement agencies preferred.
Excellent organization, communication, and time management skills.

About Our Perks & Benefits:
At our Company, we are committed to creating an inclusive and supportive environment where employees are valued and motivated to succeed. We offer a range of perks and benefits to our US-based employees, including:
Medical & Dental coverage
401(k) Savings Plan
Generous paid time off
Life Milestones support, including adoption assistance, childcare resources, and more
Courtesy Services: Free digital TV and internet for full-time employees in serviceable areas
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms

Learn more about our perks and benefits here.

Reasonable Accommodation:
We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process and perform essential job functions. Please contact us to request accommodation.

Equal Opportunity Employer:
Our Company is an equal opportunity employer and values diversity in the workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education: Associate's Degree

While an Associate's Degree is preferred, we also consider applicants with a combination of coursework and experience or extensive related professional experience.

Relevant Work Experience: 2-5 Years

Additional Information:
This position is ineligible for visa sponsorship. Applicants must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future.
Employment Type: Full-Time
Salary: $ 40,000.00 89,000.00 Per Year

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Job tags

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Salary