Clinical Services Manager
Location
Downers Grove, IL | United States
Job description
Our Organization:
Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.
How You'll Make a Difference:
Arkos Health is seeking a Clinical Services Manager. The Clinical Services Manager will be responsible for shaping and implementing our population health strategies and programs. You will lead a team of dedicated nurse care managers and collaborate with cross-functional teams to ensure the effective management and coordination of care for our patient population. Your expertise will be instrumental in driving positive health outcomes and achieving our company's mission.
Essential Duties and Responsibilities:
- Care Management Leadership: Provide strategic day to day direction and leadership of clinical services for the population health care management team, ensuring the delivery of high-quality, evidence-based care.
- Team Management: Recruit, train, and manage a team of care managers, nurses, social workers, community health workers and support staff to ensure they are well-equipped to provide exceptional care coordination and support
- Program Development: Collaborate with the executive team to design, implement, and optimize population health programs, including care plans, care transitions, and disease management initiatives
- Clinical Oversight: Review and assess the clinical quality of care management activities, ensuring compliance with industry standards and best practices; Attending field visits as part of supervision
- Data Analysis: Utilize healthcare data and analytics to identify trends, gaps in care, and opportunities for improvement in population health outcomes
- Patient Engagement: Develop strategies to engage and empower patients in their healthcare journey, promoting self-management and adherence to care plans
- Interdisciplinary Collaboration: Foster collaboration among care managers, physicians, social workers, and other healthcare professionals to ensure seamless care coordination
- Performance Metrics: Establish and monitor performance metrics and key performance indicators (KPIs) to track the success of care management programs
- Compliance: Ensure that all care management activities adhere to regulatory requirements and company policies
- Quality Improvement: Lead continuous quality improvement efforts, implementing changes based on data-driven insights to enhance patient outcomes
Qualifications and Skills:
- Bachelor of Science in Nursing (BSN)
- Current, unencumbered, Registered Nurse License and graduation from an accredited Registered Nurse program
- At least 3 years' experience in care management, population health, or related roles
- 1-3 years of leadership/management experience preferred
- Proficiency in healthcare data analysis and reporting; healthcare regulations and compliance
- Strong leadership and team management skills
- Commitment to patient-centered care and improving health outcomes
- Language & Communication Skills: Must communicate well with all levels of medical professionals and possess knowledge of acute care, medications /treatment.
- Computer Skills: able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite
- Must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients
- Previous experience with Medicaid/Medicaid populations preferred
Benefits:
- Employer-paid Medical premiums at no cost to you
- Employer-paid Dental premiums at no cost to you
- Employer-paid Vision premiums at no cost to you
- Employer-paid Short-Term Disability premiums at no cost to you
- Employer-paid Life Insurance premiums at no cost to you
- Employer matching 401(k)
- 15 days annual combined sick/vacation and 9 days of holiday during your first year
- Your Birthday off!
Must complete ourCulture Index Survey.Take the assessment at This is not a pass/fail test and does not measure intelligence.
Arkos Health EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Arkos Healthis a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.
Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health
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