Member Care Assistant

Location

Green Bay, WI | United States

Job description

Clarity Care : Positions with a Purpose! Exceptional people, extraordinary care!

The Member Care Assistant trains or re-trains PCWs to complete clients' personal care, basic housekeeping, and client-specific duties. They carry out responsibilities training and performing in the following functional areas: client safety, bathing, toileting, transfer assistance, meal preparation, cleaning/housekeeping, companionship, shopping, transporting clients, and running errands. The Member Care Assistant will also be trained in the scheduling role.

Responsibilities:

• Maintains consumer health by performing or training on activities of daily living to include, but not limited to: bathing, grooming, toileting, and transfer assistance.
• Communicate any arising issues to the Home Care Area Administrator and/or Supportive Home Care Supervisor to ensure prompt addressing.
• Ensures proper care of client by following procedures and treatments as described in the Plan of Care.
• Train and supervise the Electronic Visit Verification system while doing On-the-Job Training in the field.
• Ensure proper HIPPA practices are in place.
• Prepares and serves meals by following general nutritional guidelines, menus, individual dietary restrictions, needs, and preferences to ensure client health.
• Follows safety and regulatory procedures in all areas of food preparation, serving of meals, clean up, and other related activities. 
• Provides personal care as directed by individual needs in a client-specific manner.
• Responds promptly and competently in emergency situations.
• Maintains a sanitary and clean work area to ensure a safe, healthy, and welcoming environment.
• Supervises the safety of clients and PCWs while allowing maximum independence and participation in daily living activities.
• Ensures the health, safety, and well-being of the client through assistance/training with household care/hygiene and homemaking duties including but not limited to dusting, vacuuming, disposal of garbage, and cleaning. 
• Carries out client-specific duties as assigned and directed by the supervisor.
• Utilize and maintain the Scheduling Software Program leading to appropriate Client Care, accurate schedules, increased internal and external customer satisfaction, and efficient billing practices.
• Subject to on-call responsibilities for evenings, weekends, and holidays on an established rotation schedule.
• Act as an Ambassador for the Home Care program and Clarity Care as a whole. Excellent Client Service Skills are a necessity.
• Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such. Document these events as well.
• Clients are to receive services; Clients are not to be left unattended. You are heavily relied upon to ensure Clients receive services.
• Promotes and encourages the organization’s mission, vision, values, and philosophy.
• Adheres to the organization’s code of conduct, standards, policies, and procedures, and appropriately brings to management’s attention actual and potential violations.
• Acts with integrity and maintains a professional image within the organization and throughout the community.
• Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
• Maintains good attendance on the job and attends continuing education, training, and meetings as scheduled.
• Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance. 
• Exercises good judgment, decision-making, and regard for safety within all aspects of performing job duties.
• Communicates effectively, and efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.
• Appropriately requests and extends assistance, learns, prioritizes tasks, independently assesses situations, problem-solves, multi-tasks, and appropriately responds to challenges.
• Achieves expected outcomes to meet organizational goals.

Our Mission:

Clarity Care is an organization devoted to helping those in our communities to be their best self. To make this happen we need YOU to help us deliver our mission and give people the quality of life they so deserve.

We know you want to apply so here’s how:

Apply online at or call us at: 920-236-6560 x 1415

Clarity Care, Inc. is dedicated to providing care and services to individuals with acute, chronic or long-term conditions, including those with disabilities and special needs. From in-home healthcare, to 55+ living options, to employment services, we enable our clients to feel in control of their lives and remain an active part of the community. We treat all of our clients as if they were our family members, often providing them with the assistance needed to gain a level of independence.

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