Medasource
Location
White Plains, NY | United States
Job description
Job Title: Patient Account Representative
Duration: 6 month CONTRACT TO HIRE
Start Date: ASAP
Position Summary:
The Patient Accounts Representative is responsible for providing various support within the Medical (Hospital Centralized Business) Billing Department. This position involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, assisting in posting cash, adjustments and customer service support. This position will assist as needed all teams within the Business Office to help overall operations and revenue optimization.
Essential Functions And Responsibilities Includes The Following
Understands and adheres to the WPH Performance Standards, Policies and Behaviors
Posts payments and reconciles account balances
Processes patient and insurance refunds
Reviews open accounts for account reconciliation and next steps to resolve open balances
Contacts patients and insurance carriers as needed to resolve open balances and account issues
Reviews claims and bill scrubber edits to ensure claims are billed and submitted appropriately
Communicates with ancillary departments and agencies regarding account errors, billing edits, denials and charge issues
Reviews payments for accuracy and appropriate account distribution
References contracts for payment and balance accuracy
Answers calls as needed and provides support to customer service
Responds to correspondence and emails timely and with accuracy
Posts adjustments as needed and directed to resolve open balances
Reviews and works denials as needed, updates and drafts appeals as needed to carriers to resolve open account balances
Reviews open AR to identify and resolve accounts receivable as well as escalate issues as needed
Composes and types routine correspondence, memos, letters, etc.
Responsible for updating the patient accounts' system with information and notes as needed
Responsible for timely completion of projects and tasks as assigned by management and feedback on outcomes
Performs all other related duties as assigned
HBI certification certificate required prior to end of probationary period
Education & Experience Requirements
High School Diploma or GED required
2-5 years previous Hospital business office experience required.
Ability to type 45wpm
Medical terminology required
Ability to use basic office equipment and Knowledge of CTR computer terminals a plus
Core Competencies:
Ability to cooperate with others.
Must be able to speak, write understand and communicate the English language
Effectively communicate with internal and external customers
Retains composure under stress
Integrity to handle the confidential aspects of work
Medasource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
JO-2401-142302
Job tags
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