Enterprise Technology Specialist
Location
Lake Mary, FL | United States
Job description
Gentis Solutions is seeking anĀ Enterprise Technology Specialist to join our team. This contract-to-hire position is with one of our Fortune 50 clients interested in full-time consultants. The ideal candidates will have the required skills listed below and will be eligible and open to being hired by our client at the end of the projects duration. This position works alongside an existing team and leverages enterprise-level technologies and processes. If you would like to work at a company that has been recognized for its diversity and inclusion, its work to drive positive social change, and as an environmental leader, make sure you apply below.
Requirements
- Associate Degree in Information Systems or related equivalent work experience in an IS position
- 4+ years of experience in supporting IT Infrastructure or Security services
- Any experience in an Operations Analyst position
- Any previous retail experience
- Knowledge of infrastructure system operations
Typical Duties
- Implement overall infrastructure/middleware components per project with infrastructure teams, ensuring that the overall solution is designed to meet SLA (performance and up-time), DR and scalability needs required by the solution
- Provide ad hoc technical training to customer groups on company technologies, infrastructure, hardware, and software applications
- Execute incident and change management processes for PC, server, or other in-scope applications and hardware
- Provide preventative maintenance, troubleshooting, root cause analysis, and resolution for technical incidents
- Provide technical support to diagnose, analyze, research and resolve simple computer incidents for internal and external customers
- Responsible for recognizing, researching, isolating, resolving and documenting problems with information system products and services
- Document and route customer escalations and recommend appropriate technical team or resource to help resolve issues
- Partner and communicate with vendors or cross-functional teams on support and project initiatives
- Manage physical inventory by storing, moving, deploying, collecting, and shipping/receiving PCs, Printers, Servers, etc. (requires lifting)
- Develop and follow documented processes and procedures to ensure infrastructure systems stability
- Maintain and participate in the development of operational procedures, processes and scripts
- Provide and analyze usage, performance, service level, compliance and audit reporting
- Implement, report, and monitor service upgrades (e.g. security fixes, etc.)
- Test and support software/hardware upgrades that directly affect area of expertise
- Complete project plans for the implementation and rollout of new or updated software and processes
- Perform process, hardware and software analysis on new technologies in their area of support and make recommendations to management
- Provide off-hours on-call support as required
- Travel to offsite work locations as needed
Job tags
Salary