Amazon
Location
Bellevue, WA | United States
Job description
Description
The Shopping Delivery Experience (SDX) team is responsible for creating a compelling, intuitive and trust worthy delivery CX for Prime and non-Prime customers. The significance of Delivery Experience (DEX) cannot be overstated—it's a linchpin for customer experience on our retail site. We are looking for a highly creative, customer obsessed, Principal Product Manager to lead the delivery experience strategy of non-prime customers.
This position is responsible for the delivery experience and life-cycle management of new to Amazon (NTA), and non-Prime customers (NPA) by creating a compelling delivery CX, while enabling them to understand the benefits of the Prime membership and moving them along the Prime funnel. You will get to define the 3 years plan, and lead ideation, design, development, and ongoing management of non-Prime delivery experience. You will also design and lead the charter to drive Prime’s value discovery and perception for non-members, through creative product interventions. You will have a dedicated tech team, along with UX, finance, and legal partners to refine and execute your strategy. Since this is a WW role, the role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide. Given the strategic importance of this customer segment, and executive level visibility of this role, this role requires excellent business judgment, strong written and oral communication skills, and ability to operate independently. If you are looking for a highly strategic and visible role with needle-moving business impact, and passionate about inventing on behalf of our customers, this position is for you.
The ideal candidate for this high-profile position has high customer obsession, strong influencing and engagement skills, the ability to dive deep and quickly get up to speed on a diverse set of business challenges, and a successful track record of setting the vision for and driving large, cross-functional initiatives to completion. You must be able to lead by influence and effectively collaborate with product, design, and tech teams and executive stakeholders. You are an excellent written and verbal communicator and can effectively communicate ideas and information and drive decision-making for audiences up to and including SVPs. You thrive in a fast-paced and dynamic work setting, are comfortable with ambiguity, and can effectively manage multiple projects and priorities concurrently while making data- and customer-driven decisions. Success in this role would result in managerial opportunities.
Key job responsibilities
Develop an end to end, multi-year strategy for NPA delivery experience and personalized Prime upselling.
Develop product and solution requirements, and work closely with engineering to launch new NPA features and Prime personalized acquisition experiences, as well as expand existing features to new locales.
Collaborate with the WW product teams to prioritize and launch new capabilities
Work with customer research and benchmarking teams to identify customer insights and market trends closely to anticipate challenges and opportunities
Monitor and report on key performance indicators weekly in weekly business reviews (WBRs)
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | New York, NY, USA
Basic Qualifications
10+ years of product or program management, product marketing, business development or technology experience
10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,500/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.
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