Patrick Motor Group - Volvo
Location
Auburn, MA | United States
Job description
Patrick Motor Group, strives to make every customer a customer for life. We believe in rewarding employees who are motivated and ready to work hard. Every employee is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years.
Schedule: Mon - Sat
Location: Volvo Store
Responsibilities
- Greet customers as they come into the service department and provide them with accurate information regarding repairs to their vehicles
- Administer customer's warranty and maintenance contracts
- Address customers concerns and needs to provide them with an extraordinary experience
- Maintain professional standards - appearances and actions
- Clear consistent communication with customers including phone calls and/or text messaging regarding status and repairs to their vehicles
- Maintain customer satisfaction to appropriate standards as defined by management
- Reinforces company policies and adhere to company standards
- Write repair orders for customers and follow repairs from start of service visit until customer receives their vehicle at the end of their visit
- Ensure that all recalls as required are performed on customer's vehicles
Qualifications
- Friendly, professional demeanor
- Previous automotive experience - specifically in service
- Computer skills - familiar with all office products and Cox Automotive products
- Time management and organizational skills
- Strong communication skills
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Clean driving record and valid driver’s license
- Ability to multi task in a busy high energy environment
Benefits
* 401K
- Life Insurance
- Paid Training
- Paid Time Off
- Company Holidays
- Discounts on Products and Services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job tags
Salary
