Commercial Operations Intern - Summer 2024
Location
Torrance, CA | United States
Job description
About Singer
We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.
Commercial Operations Intern - Summer 2024
Position Summary
Under direct supervision, an
Internship with the Commercial Operations Department is designed to provide students with a working knowledge of the automotive industry by working side-by-side with our talented team while contributing to meaningful projects in a manner that demonstrates, “Everything is Important.”
The Singer Vehicle Design Commercial Operations Department is responsible for ensuring that customers receive a best-in-class client journey from first engagement through delivery. The Commercial Operations Intern is responsible for the assistance of operational processes, dataflows, and content designed to elevate the Singer Vehicle Design brand and ensure every point of contact is an excellent interaction. The Commercial Operations Intern will collaborate on projects with teams including Sales & Client Experience, Specification & Design and Product Experience & Aftersales.
The internship will run from May 20, 2024 - August 12, 2024 in Torrance, California (not remote). Internship applications will be open from February 1, 2024 - March 1, 2024 or until all openings are filled. Essential Functions
- Apply research to the planning, design, and development of client portal content
- Organize and execute client gifting strategy
- Plan, execute and initiate process improvements
- Evaluate and help reimagine existing processes
- Develop metrics that provide data for sales and purchases
- Identify indicators for future improvement opportunities
- Assist in inventorying and presentation of Singer Reimagined watches
- Capture historical data for early specifications, helping to build information in CRM system
- Compile data from previous emails and communication
- Research assigned tasks (client profiles, social media accounts, etc.)
- Help in the preparation of administrative reports
- Compile sales data to aid in forecasting sales
- Identify leads that have the potential to become future sales
- Study and understand past sales and purchases to aid in future plans and strategies
- Create process materials; work instructions, basic training, etc.
- Identify methods of efficiently keeping clients updated on the status of their car
- Perform other tasks as assigned by internship managers
- Performs other duties as assigned
Qualifications: Required Education and/or Experience
- Strong interest in the automotive world
- Willingness to ask questions, take initiative, and be resourceful
- Emerging partnership and collaboration skills and the ability to learn from and share knowledge with co-workers in a rapidly moving environment
- Emerging leadership skills
- Ability to deliver new and creative solutions to sophisticated problems
- Accuracy, thoroughness, and timeliness
Preferred Education and/or Experience
- Currently enrolled in an accredited BS or MS degree program, and majoring in Business Management, Finance, Marketing, Communications, or related field
- Excellent written and verbal communication skills with the ability to distill sophisticated subjects to a wider audience
- Team oriented, strong ability to multi-task and work in a fast-paced environment and to multiple deadlines
- Proficient in working with SQL, Excel, Tableau or similar data analysis software
- Proficient in Salesforce, other CRM systems
- Experience with Adobe Creative Suite, Including Photoshop, and InDesign
Skills/Abilities and Attributes
- Strong analytical, project management, computer, communication, and writing skills (typing, spelling, grammar)
- Team oriented, with a strong ability to multi-task and work in a fast-paced environment to meet multiple deadlines
- Ability to creatively overhaul and re-design any project or workflow to optimize comprehension, while meeting requirements
- Ability to communicate and collaborate with diverse co-workers and personalities in sales, engineering, production, and management; ability to have insight into their changing needs
- Excellent communicator, both written and verbal; ability to express ideas clearly and actively listen to others
- Excellent time management with an ability to balance multiple projects and timelines
- Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments
- Positive attitude and strong work ethic
Physical Demands/Work Environment
- Must be able to work in a seated position for extended periods
- Must be able to use fingers, hands, and arms at computer keyboard for extended periods
- Must have ability to speak clearly and distinctly and hear and be heard and understood in person, by telephone and email
Compensation The starting pay for this position is $20.00 per hour. Actual compensation will be determined by skills, experience, and relevant education or training.
Benefits Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.
Equal Employment Opportunity
We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.
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