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Location

Houston, TX | United States

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Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories , working together to enable a better, safer and more interconnected world.

Job Description

Summary

The Service Center Coordinator is expected to maintain the storefront to receive client samples, manage sample reception duties, bottle kit preparation, and shipping and receiving. The Services Center Coordinator provides courier services of pickups and deliveries to/from client sites. The Service Center Coordinator is expected to be knowledgeable of SGS service offerings to deliver expert customer service to maintain customer relationships that generate business opportunities. The Service Center Coordinator works independently in a fast-paced environment. This role is responsible for following all health and safety procedures that promote a safe working environment throughout the facility.

Job Functions

• Receives incoming client samples and arranges sample delivery to the appropriate lab(s) within specified time frames
• Liaises with the laboratory and clients to assist with any questions related to sample status, bottle-ware questions, etc.
• Prepares sample kits for clients and laboratory in accordance with testing requirements
• Fulfills bottle orders upon customer requests for pick-up and delivery
• Provides courier service to clients by coordinating sample pick up and deliveries
• Maintains contact lists and follows up with customers to identify additional business opportunities
• Manages all shipping and supply needs; creates labels and prepares outgoing shipments
• Maintains safe and clean service center in accordance with procedures, rules, and regulations
• Maintains company vehicle in good order and in a clean condition
• Maintains a safe and satisfactory driving record
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

Qualifications

Education and Experience

• Associate Degree in a Science related field (Required)
• 2 – 3 years’ experience in a client service-related role (Required)
• Valid driver’s license (Required)
• Bachelor’s degree in a science related field (Preferred)
• Ability to understand basic principles of analytical testing (Preferred)

Knowledge, Skills and Abilities

• Oral and written communications Skills: Advanced (Required)
• Self-initiative and Resource Utilization: Advanced (Required)
• Language Skills: Advanced (Required)
• Mathematical Skills: Basic (Required)
• Reasoning Skills: Advanced (Required)
• Computer Skills: Basic (Required)
• Attention to Detail: Intermediate (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to work independently (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This

job description

should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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Job tags

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Salary