Front Desk Agent - Part-time

Location

Loveland, CO | United States

Job description

$500 Signing Bonus after completion of 6 months service.

A Guest Service Agent with Hilton Garden Inn is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

Hampton Inn Suites exists to provide the touches, familiarity and comforts of home so that extended stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. In fact, Hampton Inn Suites is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton Honors. Hampton Inn Suites is one of Hampton's Worldwide's ten market-leading brands. For more information visit If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for to work as a Team Member with Hampton Inn Suites

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Signing bonus
• Tips

Requirements:

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes in our

Team Members: * Living the Values* Quality* Productivity* Dependability* Customer Focus* Teamwork* Adaptability

Responsibilities:

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
• Receive, input, retrieve and relay messages to guests, as needed

At La Quinta by Wyndham, our everyday essentials, friendly staff, and contemporary accommodations shine bright. From our free Bright Side Breakfast® served every morning to pet-friendly rooms, we make sure you have everything you need for a comfortable stay. Plus, we’re committed to going above and beyond in delivering our signature Here For You service. No matter what’s on your itinerary, a stay at La Quinta hotels will be the bright spot in your travel journey.

Job tags

Salary