Actalent
Location
Rochester Hills, MI | United States
Job description
ROBOT SPECIALIST
Description:
Job Description:
The Technical Specialist supporting is responsible for coordinating all Service and PM activities for America’s Customer Service Group by taking Service request from the customer while supporting the Technical Service Hotline, creating Technical Service Logs and Field Service Reports, updating Workforce Manager, and coordinating the schedule for the Service Engineers and customers. We are taking live calls, e-mail, and chat from some experienced robot specialists in the field. We assist our end customers, integrators, and various departments throughout the company as needed. Working in a CALL CENTER ENVIRONMENT.
They will work on 2-3 calls/issues at a time, and this will happen about 5-6 times a day. Issues could be both mechanical & electrical related. The customer will call and will likely know what's wrong with the robot but not sure why. The Specialist will need to diagnose the problem and understand why. They will then work with the other groups to see what parts are needed. Then provide a quote to the customer and wait for the customer to issue a PO, and then send Field Service to go out with parts (if necessary) to fix the issue.
Travel: Very little, if any travel associated with this position. Travel would occur if they are asked to go out and support a local service call. Mostly working in a call center environment
Skills:
Robot Programming, Robot Engineer, Automation Engineer, FANUC, Troubleshooting, Teach Pendant, Robot, Programming, ROBODRILL, ROBOSHOT, ROBOCUT, ROBONANO, customer service, troubleshooting hardware, troubleshooting software, vision system
Additional Skills & Qualifications:
MUST Haves:
- Experience with mechanical technical troubleshooting (i.e. arm on robot is jerky, tear down) to electrical troubleshooting (i.e teach pendant programming issue, troubleshooting controllers, changing circuit boards in the robot) - Candidates who had done service on the robot before have done this
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
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