Front Office Receptionist

Roberts Ophthalmology Group

Location

Glendale, CA | United States

Job description

On-site Responsibilities

Answer phones professionally, promptly, and with a positive attitude.
Produce the daily patient schedule.
Schedule patient appointments via phone requests, web forms, walk-ins, family member referrals, fax or email authorizations, and checking out after patient visits.
Request authorizations for patient visits.
Verify current insurance prior to patient’s appointment.
Check-in patients including collecting co-payments, patient insurance information and ID cards. Provide patient with up-to-date intake forms.
Check patient vitals and room the patient before seeing the provider.
Perform ancillary tests as needed.
Responsible for scanning patient documents into the practice management system and filing patient charts post-visit.
Managing all fax requests which may include medication refills, prior authorizations, and other requests.
Manages patient reminders by generating patient lists, verifying insurance, and notifying patients to. schedule an appointment by phone and by letters.
Sends progress notes to referring physicians after patient visit.
Assists with practice marketing and patient or physician outreach.
Contributes to social media presence and outreach.
Cleans the front office and assists in maintaining a clean and tidy patient waiting room, exam rooms, etc.
Manages special projects or initiatives as assigned by Office Manager or physicians.

Required Qualifications

High School Diploma
Bilingual English and Spanish.
Front office skills including word processing, creating forms, using office equipment.
Excellent interpersonal skills and cheerful disposition towards patients in phone communications and in-person visits.

Preferred Qualifications:

Job tags

Salary