Location
Ogden, UT | United States
Job description
About the job NOC Analyst
Step into a new era of security and innovation with our client. As a pioneering force in the realm of cybersecurity, they are not just a corporation, but a partner dedicated to safeguarding your digital landscape. From fortified IT services to an empowering data platform, they redefine the way organizations perceive and utilize their own data. Their team, comprised of Certified Cyber Security Engineers and Experts, merges compliance acumen with state-of-the-art technology. Together, they unveil vulnerabilities, spearhead solutions, and orchestrate a symphony of security and compliance, ensuring organization's resilience in the face of evolving threats.
Our client is looking for a NOC Analyst to lead the expansion into Ogden,UT. The NOC Analyst will work in the Network Operations space, responding to alerts, incidents, client requests, and tasks using various tools. This analyst role must be vendor-agnostic, having a general familiarity with a multitude of hardware/software environments. This position will manage triage and alert response for various networking technologies and related application technologies. Having a good understanding of event/alert log messages, the candidate will respond efficiently to issues. The NOC analyst will share responsibilities with re-occurring tasks such as technology reviews, alert trend analysis and best practices.
Roles and Responsibilities In this role, you will be responsible for proactive monitoring of network infrastructure and services, swiftly detecting and resolving issues. Your role will involve responding to alerts and incidents, investigating root causes, and taking corrective actions promptly. Collaborating closely with cross-functional teams, you will ensure incidents are resolved and escalated in a timely manner. Providing technical support at tier 1 and some tier 2 levels, you'll troubleshoot network-related problems and assist end-users when necessary. Keeping thorough incident records, documenting actions taken and solutions achieved will be crucial. Routine system maintenance tasks and configuration changes will fall under your purview. Leveraging network monitoring tools, you'll optimize network performance and identify potential vulnerabilities. Engaging in on-shift/on-call rotations for round-the-clock incident and emergency coverage will be required. Your insights will contribute to the enhancement of NOC procedures, documentation, and processes. Staying updated on industry trends, emerging technologies, and best practices in network operations is essential. You'll also play a role in supporting the NOC Director in fulfilling the company's mission. Additionally, you'll perform other related duties as assigned.
Required Skills - Relevant certifications (Network+, CCNA, CCNP, and beyond) a plus
- Working knowledge of
- Vendor-agnostic network switch/route/firewall experience
- Design, change management, and basic troubleshooting
- VPN Appliances, Network Load Balancers, SD-WAN hardware/systems
- Experience with Elasticsearch/ELK stack (Elasticsearch, Logstash, Kibana) is a plus
- Network and Information Security best practices
- Competencies
- Enterprise-level operational support
- Engage and communicate with cross-functional teams
- Driving to root cause of a problem and providing viable solutions
- Positive attitude/ Coachable / Diligent / Hard-working
- Communicate effectively orally and in writing
- Other Expectations
- Demonstrate accuracy and thoroughness, monitor own work to ensure quality, and apply feedback to improve performance
- Prioritize and plan work activities and uses time efficiently
- Meet productivity standards and complete work in a timely manner
- Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
- Adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events, and work in a team environment
- Has a strong work ethic and completes work based on department deadlines
- Manage customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
Education/Experience - Education
- IT-related bachelor's degree strongly preferred
- Possession of network industry certificates is preferred
- Experience
- 1 year of related experience
- Mental/ Cognitive Requirements
- Detail-oriented with the ability to analyze complex technical issues and prioritize as needed
- Strong problem-solving skills and the ability to make quick decisions under pressure
Physical Requirements - Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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