Customer Service Rep

Location

Missouri | United States

Job description

BradyIFS and Envoy Solutions merged in October 2023 to become one of the largest distributors and solution providers in North America, providing specialized supplies + support for facility care (JanSan), foodservice, industrial packaging, and marketing execution. We operate from 180 locations coast to coast with a team of 6,000 associates and over 1,500 sales professionals. We create high-value, lasting client relationships by gaining a deep understanding of our client's operations, providing a broad catalog of leading brands and products, and leveraging extensive industry expertise to develop tailored solutions. We succeed by helping our clients achieve their own operating objectives - cleaner, safer, and more successful facilities, and more productive, sustainable operations.

Position - Customer Service Rep

This position is responsible for meeting the specific and unique needs of our customers while ensuring a high level of customer service and maximizing productivity with minimum downtime. In addition, this position will assist sales representatives in servicing customers.

Requirements:

• High School Diploma required, some college preferred.
• 1-2 years' experience in customer service environment, warehouse/distribution environment required.

Responsibilities:

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients.
• Processes customer orders and changes according to established department policies and procedures.
• Process orders Brady Sales Representative phone in and act as point of contact regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and copy as required for customers.
• Research customer's problems and follow through to resolution.
• Provide Admin support for management including, but not limited to, report generation, data processing, and filing.
• Other projects assigned by supervisor.

Benefits:

• Competitive wages
• Excellent Benefits including medical, dental, vision, supplemental and disability insurance
• 401k with company match
• Nine paid holidays a year
• Paid-time off

ARE YOU "HONESTLY BETTER"?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Brady is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Successful candidate must be able to pass pre-employment drug screen and background check.

Job tags

Salary

$17 - $19 per hour