Technical Support Analyst
Location
Virginia | United States
Job description
Job Title: Technical Support Analyst
Job Duration: 09+ Months with the possibility of an extension
Job Location: Chester, VA
Roles & Responsibilities
- Onsite resource to support users in an enterprise environment, including helpdesk and system support activities.
- Seeking staff augmentation resources to assist with the deployment of computers using our automated systems for a specific computer refresh project.
- Diagnose various problems encountered during the initial rollout.
- Completion of various other hardware/software requests as needed.
- Other tier 2 helpdesk duties as needed.
Required Skills
- An ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.
- An ideal candidate will have advanced-level skills in supporting Microsoft Windows 10 and higher operating systems.
- advanced-level skills in supporting Office 365.
- a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers.
- understanding of basic security principles.
- ability to support users both on-site and remotely.
- ability to perform hardware upgrades (disk, memory, network, video, etc.).
- ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority.
- ability to complete assigned projects independently and within a team environment.
Job tags
Salary
