Administrative Assistant

Location

Appleton, WI | United States

Job description

Clean Water Center - An A.O. Smith Company

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

The Clean Water Center is a subsidiary of A.O. Smith, located in Appleton, WI. The Clean Water Center is your one stop water resource. We provide extensive testing, inspection, consultation and treatment to solve water quality issues of any kind.

Primary Function

Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.

Role Specific Responsibilities

1. Answering incoming phone calls and scheduling service or sales opportunities.
2. Greet all customers as they enter the showroom
3. Scan and update all information for each visit to our customers in the CRM
4. Follow up phone calls to customers
5. Create purchase orders for units and parts
6. Sales orders for mail delivery or showroom pick up
7. Ordering salt and schedule deliveries
8. Outbound phone calls to existing customers for service and delivery reminders
9. Respond to prospective customer inquiries and schedule free consultations
10. Assist showroom customers with products and questions
11. Test water samples and forward results to the appropriate department
12. Attend department meetings
13. Assist with inventory
14. Receive and handle customer requests and complaints.
15. Perform other duties as assigned by supervisor.
16. Forklift pallets of salt for customers.

Qualifications

• Outgoing, Personable, Organized, Strong Multi-tasker, great communication
• Able to work well with a team and individually
• Able to lift 50 lbs.

Education

High School Diploma or GED in Related Field

Years of Experience

Minimum of 1 year related work experience

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Job tags

Salary