Field service functional lead
Integrated Technology Strategies, Inc.
Location
Coppell, TX | United States
Job description
Position: MS D365 - Field Service Functional Lead
Location: Remote
Duration: Contract
JD:
We are seeking a highly skilled and experienced Field Service Functional Lead to join our team for a critical project involving the migration from legacy systems to Microsoft Dynamics 365 (D365). As a Field Service Functional Lead, you will play a key role in ensuring the successful transition of our field service operations to the new platform. Your expertise will be pivotal in analyzing existing processes, identifying opportunities for improvement, guiding the implementation of D365 functionalities, and overseeing the crucial task of data mapping between old and new systems. Responsible for low-level application solution design and low-level cross-functional design consistency. Manages the Functional Field Services team including config review and functional testing.
Responsibilities:
- Project Leadership:
- Lead and manage the migration project from legacy systems to Microsoft Dynamics 365 for Field Service.
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and maintain project plans, timelines, and budgets.
- Functional Analysis:
- Conduct in-depth analysis of current field service processes and workflows within the legacy systems.
- Identify functional requirements and translate them into D365 configuration specifications.
- Collaborate with stakeholders to gather and document business requirements.
- Solution Design and Implementation:
- Design scalable and efficient solutions in Microsoft Dynamics 365 to meet business objectives.
- Configure D365 Field Service module to align with organizational processes and requirements.
- Customize D365 functionalities as needed to address specific business challenges.
- Collaborate with technical teams to ensure seamless integration with existing systems and data migration.
- Data Mapping:
- Lead the process of mapping data fields and structures between the old legacy systems and Microsoft Dynamics 365.
- Collaborate with data analysts and technical teams to ensure accurate mapping of data entities and attributes.
- Develop comprehensive data mapping documentation, including source-to-target mappings and transformation rules.
- Validate data mappings through rigorous testing and reconciliation to ensure data integrity and consistency.
- Identify and address any discrepancies or data quality issues during the mapping process.
- User Training and Support:
- Develop training materials and conduct training sessions for end-users on D365 Field Service functionalities.
- Provide ongoing support and guidance to users during and after the implementation phase.
- Address user inquiries, troubleshoot issues, and facilitate resolution.
- Quality Assurance and Testing:
- Develop and execute test plans to validate the functionality and performance of D365 configurations.
- Conduct user acceptance testing (UAT) to ensure alignment with business requirements.
- Identify and address any issues or discrepancies through thorough testing and collaboration with stakeholders.
- Change Management:
- Develop change management strategies to facilitate smooth transition and adoption of D365 Field Service.
- Communicate changes effectively to stakeholders and manage expectations throughout the project lifecycle.
- Proactively identify and mitigate risks associated with change and transition.
Qualifications:
- Bachelor s degree in Computer Science, Information Systems, Business Administration, or
related field. Master s degree preferred.
- Minimum of 5 years of experience in implementing and configuring Microsoft Dynamics 365
for Field Service.
- Strong understanding of field service operations and processes.
- Proven experience leading large-scale migration projects from legacy systems to D365.
- Proficiency in D365 customization, configuration, and integration capabilities.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Excellent communication, interpersonal, and change management skills with the ability to
collaborate effectively across teams and levels of the organization.
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- Dice Id: 10291535
- Position Id: 8213104
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