Location
Evanston, IL | United States
Job description
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Summary
The primary responsibility of the Junior System technician is to be responsible for performing maintenance of customer equipment and adjuncts on customer premises. This position will receive assignments from the Resource Scheduler, Project Manager or Director. The Technician will keep detailed records for time reporting, customer records for billing purposes.
#LI-JM1
Essential Function
- Assists with professional services rack, stack and patching engagements
- Smart hands for troubleshooting operating systems, servers or network connectivity issues
- Manages workload in a manner that meets defined deadlines
- Documents status of work performed with accurate and detailed notes
- Demonstrates high standard of conduct and ethics as well as appropriate judgment, independence, and discretion
- Develops positive working relationships with internal and external customers
- Assists in determining specific customer network requirements
- Assists in developing implementation plans
- Customer facing / presentation skills
- Documentation skills – ability to deliver basic documentation
- Excellent verbal / written communication skills
- Ability to work extended hours as needed for critical functions
Additional Specific Duties and Responsibilities
- Travels to customer locations
Required Qualifications
- High School Diploma or Equivalent
- Strong Computer Skills
- Excellent organizational skills, attention to detail, and prioritization skills
- Customer Facing Skills
- Ability to communicate clearly and concisely, both verbally and with written documentation
- Ability to follow directions with minimal supervision
- Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment
- Ability to lift up to 70 pounds
- Basic knowledge of Windows operating systems
- Basic knowledge of Cisco network switching products
- Basic knowledge of Storage platforms (EMC, NetApp, Pure).
- COMPTIA or CCNA
Desired/Preferred Qualifications
- Associate/Bachelor degree in IT or related field (Industry experience may be considered in lieu of degree)
- Cisco Certified Systems Engineer (CCNP) a plus
- Up to 2 years work Experience in a technology field a plus
- IT Consulting/ VAR experience a plus
- Proven analytical and problem-solving abilities
- Moderate knowledge of Windows operating systems
- Moderate knowledge of Cisco network switching products
- Moderate knowledge of Storage platforms (EMC, NetApp, Pure).
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off
Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. <
Notice of E-Verify Participation <>
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Job tags
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