TEKsystems
Location
Dover, DE | United States
Job description
at TEKsystems in Dover, Delaware, United States
Top Skills’ Details
1. Cisco Call manager
2. Cisco webX Cloud Calling
3. Able to trouble shoot on phone (30-50 calls a day)
Description:
? This will be an evolving position- that will change as our new technologies are implemented within our Enterprise Voice/Networking team.
? Qualified candidates Must have the following experience:
? Experience performing Add/Move/Changes (MACD’s) within Cisco Call Manager ( CUCM ) which provides enterprise voice services for over 15000 client’s Employees across the enterprise.
? Experience with (MACD’s) Cisco Unity Voicemail
? Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform
? Experience troubleshooting and resolving Network/ TCP -IP communications issues that affect enterprise Voice.
? Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. ( UCCX )
? Programing/provisioning/decommissioning Cisco desk phones for customers
? Experience with provisioning Cisco Jabber Soft Phones.
? We are tasked with converting our on Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud Based WEBEX calling platform.
? This position would transition as the project moves forward, to being able to perform the following tasks:
? Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub
? Provisioning Webex software based “Soft Phones” for customers.
? Provisioning Webex Cloud based “Desktop” phones
? Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes.
Nice To Have:
? Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus
? Cisco CCNA or CCNP certification a plus
? Experience working within Service Now ticketing system a plus.
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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