Systems Engineer- Westborough, MA(Hybrid)
Location
Westborough, MA | United States
Job description
Job Title: Systems Engineer
Location: Westborough, MA(Hybrid)
Duration: 12+ months
Job Responsibilities:
- Provide high-tier support for infrastructure issues, accepting and processing tickets logged via the Service Management platform (ServiceNow).
- Support the 24/7 support model through an on-call support rotation and partnership with the offshore Shared Services team.
- Ensure the consistent, efficient, secure, and current operation of infrastructure systems.
- Support corporate, regional, and divisional business units' requirements.
- Ensure that infrastructure implementations comply with all IT controls related to areas of responsibility (e.g., Sarbanes-Oxley Act, ISO 9001:2015, applicable data privacy acts, Health Insurance Portability and Accountability Act, etc.).
- Play a key role in defining and maintaining proper documentation.
- Propose solutions to identified infrastructure issues to management and implement as directed.
- Resolve performance issues associated with the enterprise IT infrastructure.
- Lead the evaluation and identification of enterprise system specifications utilizing industry best practices and the proper use of technology and applications architecture.
- Support IT management with technology decisions.
- Other duties as assigned.
Qualification:
- Bachelor's degree in Business, Information Systems, a related discipline, or the equivalent.
- At least 10 years of professional experience, at least 8 of which was spent working as an Infrastructure Engineer.
- At least 10 years of IT enterprise infrastructure deployment experience, including datacenters, virtualization, enterprise storage, enterprise networking, modern operating systems, and disaster recovery/business continuity preferred.
- Strong background in AD, Domain Controller builds, demotions, health checking, replication topology management, GPO, AD integrated DNS, AD Certificate Services, and MS DHCP.
- Experience with Exchange, mailbox migrations, Intune, SCCM, PowerShell scripting for system management, domain registration and PKI certificate management both internal and external.
- Skills related to Azure, AzureAD, Azure Vmware Solution and Azure Virtual Desktop.
- Skills related to DFS, Files Share management and NTFS permissions and access troubleshooting.
- Skills related to Monitoring with Solarwinds experience a plus.
- Experience and/or familiarity would be a plus having:
- IT Operations with a focus on VMware and HCI such as VXrack, VXrail and VSAN, required.
- Infrastructure technologies such as VMware, IaaS platforms, backup and replication technologies.
- VMware management, upgrades, deployment, and infrastructure platforms.
- Operating System experience in primarily Windows Server is required, with RedHat or Oracle Linux a plus.
- Oracle Storage technologies and Private Cloud Appliance.
- Enterprise and line-of-business applications and their relationship to the EIA landscape.
- Experience with vender relations, including collocation and managed services.
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