F&A Ops Processing Specialist

Location

Tennessee | United States

Job description

Job Details:

• Analyzing customer data requirements/queries to design solutions for our Banking customer that yield long term benefits and better customer experience 
• Managing the Change request activity for the respective processes
• Identify tasks with automation potential together with production teams and clients and implement automation with RPA and other applicable technologies
• Process mapping and documentation / liaise with relevant stakeholders to review possible improvements to processes and procedures
• Performing Root Cause Analysis to provide issue resolution and managing customer escalations
• Ensuring customer satisfaction and strive to meet service standards
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Job Requirements & eligibility Criteria:

• Graduate with minimum of 5+ years of work experience in an international BPO Banking process is a must (preferably in Business Banking)
• Graduate with Accounting/finance/commerce educational background are preferred.
• Candidates must possess a Project Management certification like PMP, Prince2 etc.,
• Knowledge with implementation experience of Quality methodologies like Six Sigma, Lean, Kaizen etc., is preferable
• At least 2+ years of experience in a role where analysis of large volumes of data and provide issue resolution to customers is involved.

Job tags

Salary