F&A Ops Processing Specialist
Location
Tennessee | United States
Job description
Job Details:
- Analyzing customer data requirements/queries to design solutions for our Banking customer that yield long term benefits and better customer experience
- Managing the Change request activity for the respective processes
- Identify tasks with automation potential together with production teams and clients and implement automation with RPA and other applicable technologies
- Process mapping and documentation / liaise with relevant stakeholders to review possible improvements to processes and procedures
- Performing Root Cause Analysis to provide issue resolution and managing customer escalations
- Ensuring customer satisfaction and strive to meet service standards
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Job Requirements & eligibility Criteria:
- Graduate with minimum of 5+ years of work experience in an international BPO Banking process is a must (preferably in Business Banking)
- Graduate with Accounting/finance/commerce educational background are preferred.
- Candidates must possess a Project Management certification like PMP, Prince2 etc.,
- Knowledge with implementation experience of Quality methodologies like Six Sigma, Lean, Kaizen etc., is preferable
- At least 2+ years of experience in a role where analysis of large volumes of data and provide issue resolution to customers is involved.
Job tags
Salary