Aspen Co-Pak LLC
Location
Spanish Fork, UT | United States
Job description
Join Aspen Co-Pak team as a Customer Service Representative, delivering exceptional customer assistance and follow-up using the latest communication methods, engaging with clients through live chat, e-mail, phone, text, video and other technologies as you confirm and update orders. Utilize your communication skills and knowledge to provide top-notch support and communication internally and externally while contributing to a positive customer experience.
Responsibilities:
● Engage with customers via phone, email, and chat, providing updates to customers on order status and delivery
● Input details of Sales Orders into the system to start the production process
● Work closely with the Sales Team members on coordinating all details of the Sale through the production process and shipping to the Customer
● Deliver exceptional service by actively listening to customers, identifying their needs, and resolving issues promptly and accurately
● Coordinate the details from the Sales team and update company Leadership on the progress of Quotes and Sales Orders capture rate
● Collaborate with cross-functional teams to ensure swift and effective problem resolution
● Maintain detailed records of customer interactions and transactions
● Work with the Sales team on finding new customer leads through internet search, Social Media and data mining
Qualifications:
● 1-2 years previous experience in a customer service or support role preferred
● Some background in the nutritional and food industry a plus
● Excellent communication skills, both written and verbal
● Ability to adapt and thrive in a newly created, dynamic environment
● Proven track record of problem-solving and delivering high-quality service
● High school diploma or equivalent required; higher education is a plus
Job tags
Salary
