Learning Specialist

Location

Dover, DE | United States

Job description

at Guardian Life in Dover, Delaware, United States

This position will primarily support Long Term Disability ( LTD ), Life, Life Waiver, Appeals, and Supplemental Health. The Learning Specialist role requires an in-depth understanding of claim products and processes and an ability to train other employees using various learning best practices and techniques.

The LTD , Life, Life Waiver, Appeals, and Supplemental Health Claims Learning Specialist is responsible for supporting both new hire training as well as ongoing training needs. They will engage our business partners to provide departmental updates and maintain open communication and collaboration across product areas.

You are

A driven claims and/or training professional with a high degree of knowledge and experience supporting various claims products, experience with instructional content design and adult learning methodologies, and the ability to collaborate with internal business partners to support goals and objectives, lead change and implement new ideas.

You have

+ 3+ years in Disability Claims experience preferred in LTD , but may also include Life, Life Waiver, Appeals, and Supplemental Health products.

+ College degree preferred. Equivalent work experience will be considered.

+ Experience in instructional content design and delivery is a plus.

+ Strong communication skills and the ability to support both in-person and virtual training environments.

+ The ability to work flexible hours to accommodate all time zones when required.

You will

+ Support and facilitate claims training to both newly hired Guardian employees and existing staff.

+ Participate in the design, development, implementation, and facilitation of Group Claims initiatives.

+ Create learning opportunities to extend our reach in training and offer additional learning options for various claims departments.

+ Assist with mentoring and coaching of other resources within the Group Claims Learning team.

+ Work with other members of the team to ensure consistency between all training programs.

+ Partner with internal resources (such as Quality Assurance) to understand key topics and trends for training.

+ Understand current industry trends and best practices as it relates to learning and claim processes.

+ Assist with the production and distribution of learning and development communications.

+ Evaluate and analyze trainees and provide coaching to improve performance as needed.

Location

This is a remote position with the ability to travel up to 10% to our Guardian claim office in Bethlehem, PA.

Salary Range

$56,680.00 – $85,015.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

+ Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

+ Dental plan

+ Vision plan

+ Health care accounts – flexible spending, health reimbursement, and health savings accounts

+ Critical illness insurance

Life and Disability Insurance

+ Company-paid Life and Disability insurance plus voluntary supplemental coverage

+ Accident insurance

Retirement and Financial

+ 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

+ Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

+ Flexible work arrangements (part in-person/part remote)

+ Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

+ Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

+ Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

+ Emotional well-being, mental health, and work/life resources powered by Spring Health

+ Wellness programs, including fitness program and equipment reimbursement

+ Child, adult, and elder back-up care support through Bright Horizons

+ Adoption assistance

+ College planning

+ Tuition reimbursement

+ Student loan assistance

+ Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual’s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being – mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

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