East Coast Facilities, Inc.
Location
Allentown, PA | United States
Job description
About East Coast Facilities, Inc. East Coast Facilities, Inc. (ECF) is a privately owned company based in Lehigh Valley, Pennsylvania. As specialists in industrial snow removal and exterior grounds maintenance, ECF serves a broad range of corporate clients. Our operational presence is marked by physical service centers in strategic locations and a managed services division that spans nationally. ECF stands out in the industry as our sector's largest private and certified minority-owned business. This unique position and our significant resources set us up for substantial growth. Our advantages are anchored in our ability to self-perform services at an unparalleled level, utilize sophisticated, custom proprietary software tailored to our business lines, and leverage technology through our custom-designed equipment. Job Overview: Operations Own the onboarding process of a significant pipeline of new client orders. Implement and drive existing policies, best practices, workflows, and procedures. Enhance operations in key areas such as performance, profitability, efficiency, process management, productivity, quality, safety, and customer satisfaction, ensuring these improvements are both sustainable and replicable. Develop and execute strategic plans and tactics, managing all aspects of operations, personnel, and projects to achieve high performance, efficient field operations, exceptional quality, customer satisfaction, and loyalty. Be a role model in consistently upgrading operations, fostering stronger customer relationships, refining processes, enhancing efficiencies, improving key performance indicators, boosting performance and profitability, increasing revenue, and elevating training standards. Formulate and implement a growth strategy to build a repeatable and sustainable operational framework and excel in operational management. Advocate for and apply the Entrepreneurial Operating System (EOS), promoting a culture of ownership and ongoing enhancement. Make the most of existing technologies, recommend enhancements, and explore new technological solutions. Ensure a robust operational framework that is well-equipped to efficiently handle surges in organic sales growth. Leadership Recruit, train, retain, mentor, and motivate each team member to create highly effective, motivated, results-driven teams focusing on safety, efficiency, productivity, profitability, growth, and customer satisfaction, all while delivering top-notch services. Engage in active communication and collaboration with senior management and other departments for strategic decision-making, including organic growth and fostering high-performance teams across departments. Encourage a culture of collaboration, accountability, and continuous improvement. Implement feedback systems to gauge client satisfaction and pinpoint improvement areas. Financial Oversight Oversee all financial elements, including estimates, profit and loss, budgets, reporting, scheduling, materials, labor, administrative tasks, purchasing, equipment, performance tracking, and corrective actions to enhance revenue, growth, and profitability. Work in tandem with the CFO to develop and manage budgets, ensuring financial stability. Implement cost-saving strategies to optimize resource use and maximize profit margins. Requirements:
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