Digital Solutions Manager

Location

Westborough, MA | United States

Job description

Reporting to the Director of IT – Business Solutions, the Digital Solutions Manager is responsible for the development, implementation, enhancement and support of the Bank's online banking and online account opening functions. Responsibilities include planning, organizing, and managing activities of the department, conducting research, monitoring industry advances, recommending potential new product and service opportunities; all in conformance with established regulatory and Bank policies, procedures, and objectives. The Digital Solutions Manager is responsible for maturing the Bank's digital solutions strategy; enhancing and improving the user-experience, and improving employee productivity and operating efficiencies using automation, whenever possible. Performs any function necessary within scope of authority and expertise to provide the highest level of service and responsiveness to customers and co-workers.

• Responsible for the development and management of a diverse range of online banking and online account opening services.
• Provide oversight for online banking and online account opening systems, assists in the continued development of the platforms, ensures the accurate and timely administration and adherence to procedures and controls.
• Collaborates with business partners, vendors, and consultants to develop, deliver, support, enhance, and drive digital demand and sale for both Commercial and Retail services and product offerings.
• Maintains strong vendor relationships to enhance online banking products and services, reviews existing offerings for enhancement as a result of strategic goals and or regulatory requirements.
• Maintains an up-to-date knowledge of the various online banking and online account opening systems (ex: P2P, Bill Pay, SafeCard, Core Banking) and the various payment types.
• Develops and recommends department’s plan of organization and staffing. Selects and provides for the continued development of subordinate supervisors and staff. Conducts performance reviews and provides for ongoing guidance, training, and direction to supervisors and staff in developing and implementing plans and objectives.
• Develops policies and procedures for banking processes to ensure compliance with established standards and regulations.
• Ensure that project/department goals and objectives are met.
• Research, analyze and execute strategies and tactics to increase online application start and completion rates, driving customer cross sell and customer acquisition.
• Analyze and report on digital accounts and forecasts.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and in conformance with established Bank policies, procedures, and objectives.
• Stays up to date on industry trends, represents the Bank through active participation in community and industry organizations, and participates in user groups and conferences, as needed.
• Performs related and unrelated duties as may be required.

Education

• Bachelor's Degree or five years equivalent related work experience incorporating the above responsibilities is required

Work Experience

• 7+ years of management experience online banking and/or online account opening operations is required

Additional Requirements

• Subject matter expertise in Corporate Online Banking Products and Services, Bill Pay and P2P desired.
• Solid communication skills as well as the ability to work effectively with internal departments and vendors.
• Strong analytical, interpersonal, and problem-solving abilities to identify and prioritize critical issues and risks and recommend solutions.
• Must have a valid driver’s license. Regular travel to bank sites required.

Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled

Job tags

Salary