Lead Experience Designer

Location

Allentown, PA | United States

Job description

Job Summary
The Design Team is seeking a Lead Experience Designer to build compelling, intuitive, and user-centered digital experiences to delight users and support their needs. The Lead Experience Designer will work closely with Design managers and members of the design, research, and product teams to provide imaginative, unique, and innovative solutions to support our products and services in the energy field. You will be the visionary, advocate, and evangelist of user experiences across multiple platforms. In this role, you will look at the big picture and understand what problem needs to be solved by collaborating with design team members and internal stakeholders to create elegant solutions.


The Opportunity:
You'll have the opportunity to work on a variety of projects and help shape the user experience for our products making them easier and more enjoyable to use.
You'll collaborate closely with other designers, researchers, and engineers to create intuitive and user-friendly designs.
You'll have the chance to work on cutting-edge technologies and push the boundaries of what's possible in user experience design.
You'll be a part of a creative and passionate team that is constantly innovating and pushing the envelope.
You'll have the chance to work on and improve products used by millions of people in our service territories.
About You
You're a methodic problem solver who can work independently but also knows when to lean on the power of the team, escalate challenges and seek additional support.
You are a diplomatic communicator with the ability to work with internal and external stakeholders who may have different priorities but work from a set of shared goals. Your ability to work with the team and bring a vision to life will be welcomed and celebrated.
You are a seasoned user experience or service designer who excels at the process, strategy, and user-flow side of experience design.
You bring a stellar portfolio displaying a strong grasp of current and emerging design trends in visual and interaction design. You have a discerning and meticulous eye for layout, typography, color and composition.
Your interpersonal, time management and creative problem-solving skills are top-notch and your attention to detail goes without saying.
You can articulate your design choices with creativity and clarity and welcome constructive feedback.
You are comfortable if not everyone agrees with your design decisions and are excited to work together to align on optimal solutions.
You thrive in a creative and collaborative environment and bring a yes, and attitude to workshops, brainstorming sessions and group design activities.
You value and appreciate diversity and inclusion and look for ways to incorporate these values in our work, processes, and interactions.


About Us
We are a 100+ year old energy company entering phase 3 of a tiered digital transformation. We are user-centric, customer-driven and employee-focused. We strive to build seamless experiences for our millions of customers and thousands of employees across our 3 operating states.
We value safety, trust and work-life balance. We fail fast and believe that getting it wrong is often a first step towards getting it right. We are looking for a like-minded individual to help us continue to develop our internal, 20+ person design team.
Job Responsibilities
Understand problem spaces and opportunities within them and develop strategies to own the work of the design team and drive innovation with thought and purpose.
Assist the Design Manager in ideating on decks, storyboards, interactions and design system components to be on brand and visually compelling within a well-established, large energy company.
Ensure all visual storytelling and design for the organization is smart, engaging, exciting and well-executed.
Apply keen attention to detail throughout each step of the creative process.
Advocate on behalf of the customer through design thinking and the utilization of research findings.
Work closely with the creative leads, design and research team members, product managers and other relevant stakeholders to ensure that feature work is in line with KPIs and the creative voice of the brand.
Work directly with the Design Manager and Director of Design on all aspects of creative execution, from planning through the production and delivery phases.
Help to inspire, motivate, and guide the members of the design and product organizations.
Mentor emerging design talent in understanding the right balance between business, design and end-user needs.
Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.
In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. This requirement could be up to 1x per month in Allentown, PA, that includes up to (4) nights in town, as well as business travel to other affiliate companies in Kentucky or Rhode Island.


Basic Qualifications
Bachelor's degree and 7+ years of related work experience OR 10+ years of related work experience
Strong relationship management skills, with ability to work on Agile, cross-functional teams
Experience working in a solution delivery environment
Experience creating user journeys, service design blueprints, user flows and other various tools to communicate design decisions.
Able to clearly articulate abstract and / or complex ideas and concepts.
Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest.
Experience with project and stakeholder management.
Ability to set realistic benchmarks and goals and manage the work it takes to achieve them.

Job tags

Salary