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Location

North Carolina | United States

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Job description

Job role :Service Desk Administrator

Designation : Associate

Location : North Carolina

No. of Positions : 1

Recruiter : Devesh Pandey

Job Description (Posting). : Service Desk

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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Salary