Director of Retail Operations
Location
Greenville, SC | United States
Job description
Position Summary: Lead and support the Retail Operations managers in setting direction, overseeing recruitment, training, scheduling, coaching, and performance evaluation of employees. Ensure clarity in job expectations, adherence to policies, and drive efficiency and profitability.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Teach, facilitate and coach managers to execute CFO-approved strategic plans, including guidance in annual planning process, and continual review of progress toward each goal and objective
- Full and frequent communication of all relevant information between the CFO and DRO
- Directs Retail departments to achieve organizational goals and financial accountability
- Meets regularly with retail managers in their department to wander, observe, discuss detailed operational plans, and facilitate continual improvement. Holds managers accountable for measurable results
- Develop and establish policies and objectives consistent with those of the organization to ensure efficient operation of individual departments
- Work with the management team to build a comprehensive vision for successful customer service and support for the organization.
- Serve as liaison (Client) to contract food service provider to ensure provider meets expectations for food serviceplan, retail locations and catering.
- Manage contracts for services including vending, textbooks, beverage and copiers
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of current technological developments/trends in area of expertise
- Ability to communicate with and understand the requirements of professional staff in area of specialty
- Ability to interpret, adapt, and apply guidelines and procedures
- Ability to develop financial plans and manage resources
- Skill in budget preparation and fiscal management
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
- Ability to manange contracts with outsourced vendors
- Knowledge of organizational structure, workflow, and operating procedures
- Knowledge of business practices and procedures
- Skills in the utilization of organizational management principles, methods, and techniques
- Employee development and performance management skills
- Bachelor's degree
- Five or more years related experience
Required Education: Bachelors degree
Required Experience: 5+ years related experience
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