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Location

Danvers, MA | United States

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Job description

Now Hiring: Service Dispatcher

Job Type: Full-time (Day Shift)

Schedule: Monday – Friday 7:00 AM – 3:00 PM

Compensation: Based on Experience

L ocation: Danvers, MA 01923

About Townsend Energy:
Townsend Energy is recognized and respected as one of the larger and more progressive family owned and operated Energy Marketers in New England and is proud to service residential and commercial customers in Massachusetts, New Hampshire, and Maine. Our Goal at Townsend Energy: Exceed Customer expectations first time, every time!
 
 
What’s In It for You:

· Competitive Pay

· PTO (Sick, Vacation, Holiday, & floating)

· Health Benefits

· 401k Retirement Plan (company match)

· Life Insurance & LTD

· Discounted home, auto & renter’s insurance

· Employee discounts

 

What You’ll Do:

· Manages the dispatch board to keep field personnel on the move.

· Effectively dispatches jobs to Technicians

· Re-schedules appointment times at client's convenience as necessary

· Shares responsibility to ensure that all service technicians arrive at their designated appointments on time

· Schedules work for the Service Technicians in the computer system by using the computer dispatch scheduling

· Performs other tasks as assigned by Manager to provide general support to company operations

· Reviews log notes daily – add notes of any changes

· Adjusts schedules as needed

· Pulls report for recommended work weekly and follows up with the customers, technicians, and parts department as needed

· Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

· Makes every effort to compress call scheduling to effectively maximize productivity and revenue

· Occasionally, during our busy season, additional hours may be required to meet our business needs

 

What You’ll Need: 

· Associates Degree or Equivalent Work Experience

· Experience in Dispatching role (minimum 1 year)

· Salesforce (helpful but not required)

· Microsoft Office Suite (MSWord, MS Exel, MS Outlook)

· Strong Written and Verbal Communication

· Available Monday through Friday 7:00 AM – 3:00 PM

· Exceptional customer service and organizational skills, and the ability to work well with people

· Ability to multi-task and project manage multiple projects at a time

· Ability to successfully deal with aggressive personalities in a highly competitive industry

· Excellent mathematical aptitude

· Capable of applying sound business judgment to all decisions

· Proficient in Microsoft Word, Excel and ability to learn complementary office systems

 

 

Townsend Energy is a progressive, diversified Energy Solutions Provider serving MA, NH and ME. We are an equal opportunity employer and are committed to a drug and alcohol-free workplace.

USD $0.00 - USD $0.00 /Yr.

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Salary