Training Development Manager
Location
Cupertino, CA | United States
Job description
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The AppleCare Training and Development team is seeking an experienced and motivated manager to direct a team of hardworking instructional designers. You and your team will work with business partners to identify training needs and build instructor-led, e-learning, and virtual training using ground-breaking technology and innovative solutions.
Key Qualifications
- Knowledge and understanding of adult learning theory and instructional design methodologies for classroom-based, self-guided, and virtual training.
- Experience designing training programs for contact center personnel supporting technical troubleshooting and programs.
- Inspiring leadership skills with a record of building and maintaining high-achieving teams.
- Curious and forward thinking, with passion to improve and simplify processes.
- Integrity and respect for confidentiality.
- The ability to work under deadlines with minimal supervision.
- Ability to manage multiple projects within tight timeframes.
- Excellent verbal, written, and interpersonal communication skills.
- Contact center or customer service exposure and experience preferred.
- Experience with web-authoring tools, graphics design, or multimedia preferred.
- Experience with online collaboration tools preferred.
- Experience with developing and managing training content in multiple languages preferred.
Description
The manager will lead the day-to-day operations for the Continuity+ and Services onboarding training development team. Areas of responsibility include:
People Management
Provide direction and guidance to content development team; ensure the team executes on the training roadmap.
Conduct regular 1:1s and development discussions with team members; is aware of each direct report’s career goals, partners to support their development plans.
Assess, motivate, and drive overall team performance.
Business Engagement & Partnership
Collaborate with internal partners to determine how AppleCare Training can best support worldwide business initiatives and impact results.
Participate in and contribute to Senior level project initiatives.
Program Ownership
Build and implement development strategies and efficiently / appropriately respond to changes in business priorities.
Coordinate, implement, and oversee scalable solutions and programs to grow learner capability.
Evaluate, track, and report on impact of training to senior leadership.
Identify new opportunities and use existing opportunities to improve training measures.
Oversee the team in creation, curation, and communication of formal training programs.
Position may require periodic domestic or international travel.
Education & Experience
Requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $122,900.00 and $184,300.00, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
The manager will lead the day-to-day operations for the Continuity+ and Services onboarding training development team. Areas of responsibility include:
People Management
Provide direction and guidance to content development team; ensure the team executes on the training roadmap.
Conduct regular 1:1s and development discussions with team members; is aware of each direct report’s career goals, partners to support their development plans.
Assess, motivate, and drive overall team performance.
Business Engagement & Partnership
Collaborate with internal partners to determine how AppleCare Training can best support worldwide business initiatives and impact results.
Participate in and contribute to Senior level project initiatives.
Program Ownership
Build and implement development strategies and efficiently / appropriately respond to changes in business priorities.
Coordinate, implement, and oversee scalable solutions and programs to grow learner capability.
Evaluate, track, and report on impact of training to senior leadership.
Identify new opportunities and use existing opportunities to improve training measures.
Oversee the team in creation, curation, and communication of formal training programs.
Position may require periodic domestic or international travel. Requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree
Job tags
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