---

---

Location

Akron, OH | United States

---

Job description

 

Now Hiring!: Help Desk Support Engineer

Location: Akron, OH

Compensation based upon qualifications.

Schedule: Monday-Friday 8am-5pm EST

Benefits & Perks:

• Base salary + commission
• Paid Time Off (PTO) 
• Health, Dental, Vision Insurance 
• Life Insurance
• Retirement Plan with Employer match
• Wellness Program
• Support for training and education opportunities

Keystone Technology Consultants is seeking a Help Desk/Support Engineer to become an integral part of the team. You will be the first line of contact, serving our clients in Northeast Ohio, solving their technical problems. Along with your technical skills, your best attributes are patience and service. You will be the ‘go to’ person who helps and supports our clients with their technology concerns.

Join the Keystone family! Our fast growth requires us to add Help Desk/Support Engineers. Keystone is a proactive Managed Service Provider, responding to the needs and challenges of our clients in Northeast Ohio. We are a stone’s throw from the arts, culture, and food scene of the city and from the tranquility of our own National Park. All of this makes Keystone an amazing place to work!

We are committed to our associates, and we demonstrate this in the way we offer a fun and meaningful work environment.

Here are a few examples:

Engineering Day  – Bring the fun! Life is short and busy, so we schedule our fun. Once a month we have a company meeting followed by fun activities like smashing a copier, life-sized beer pong, and zip lining.

The Wingman Program  – Connect with a senior manager or partner who will meet with you regularly on things that matter most to you -- in your life or business career.

The Fast and Furious  – How do you want to grow and develop professionally? We have access to programs that will help you reach your professional goals. We’ll also provide support for continuing education in technical, communication, and interpersonal skills.

Minimum Requirements and Qualifications:

• 3 years of experience in supporting end users or computer networks
• Ability to diagnose and solve basic problems a user might encounter
• Experience and knowledge of Microsoft Desktop Operating systems (Windows 10,11)
• Experience and knowledge of IOS and Android mobile platforms
• Experience and knowledge of Microsoft Windows Server 2012, 2012 r2, 2016, 2019, and Azure environments
• M365 support and administrative experience 
• Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows desktops and networks
• Ability to document tasks accomplished with details in a ticketing system
• IT certification preferred

 

Additional traits that make you a good match for our culture:

• Fun personality that enjoys technology!
• Helpful/patient attitude toward users
• Team player – willing to do what is needed to support the organization and its customers
• Ability to work independently through a list of tasks
• Aggressive problem solving abilities
• Follow-up and follow-through
• Excellent communicator – face-to-face, on the phone, and via e-mail

Who We Are: Keystone Technology Consultants   Keystone Technology Consultants is the top Managed Service Provider serving Northeast Ohio for more than two decades. Keystone was founded on the principle that through strong relationships, we can make a positive impact by providing safe, secure, and reliable IT solutions for our clients so they can focus on running their business.

Keystone Technology Consultants is an Equal Opportunity Employer. Keystone Technology Consultants does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Keystone Technology Consultants participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to    and click on 'E-Verify' located near the bottom of the page.

 

---

Job tags

---

---

Salary