Sr. Business Systems Analyst - CRM (Hybrid)

Location

Portage, MI | United States

Job description

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting  stryker.com

As the Sr. Business Systems Analyst – CRM, you will be responsible for troubleshooting and issue resolution with these systems as well as supporting system enhancements and development of new functionality.  

***Hybrid work schedule: M/T/W – Onsite, Th/F – Remote***

Who we want

Analytical Problem Solvers People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Collaborative Partners People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

What you will do

• Develop proficiency in the Salesforce, CPQ, and ServiceMax platforms.
• Serve as the backup resource to the system Admins.
• Assist in identifying, validating, and coordinating problem resolutions with appropriate department(s).
• Develop an understanding of processes and operational procedures within the commercial business to assist in decision making.
• Assist with the testing and delivery of solutions for release cycles and/or new projects.
• Develop proficiency in technical solutions and provides administrative support when needed.
• Ensure appropriate stakeholders are involved in defining requirements, testing, and creating the proper procedures.
• Assist with regression testing and stay connected to divisional and global CRM launches on our shared platform.
• Coordinate with IT counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery.
• Ensure compliance with all regulatory and compliance activities within prescribed area.

What you need

• Bachelor’s degree in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study.
• 2+ years of relevant experience required.
• 1+ year Salesforce, CPQ, and/or ServiceMax experience strongly preferred.
• Strong data analysis and problem-solving skills required.
• Proficiency in PC skills working with large datasets required.

$67,400 – $120,500 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more:  US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our  referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Job tags

Salary