Early Steps Program Manager

Location

Tallahassee, FL | United States

Job description

Since opening our doors in 1902, CHS became a part of Florida's history. 

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Early Steps Program Manager oversees the daily operations of a group of Early Steps direct services teams charged with providing services to infants and toddlers who have or are at risk for developmental disabilities or delays, with the goal of positively impacting their growth and development. In this role, the incumbent manages program and service delivery so that client needs, program goals and contract objectives are effectively met. Overall, the Early Steps Program Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work
• Make an impact in your community and become a part of Florida's !
• Growth and professional development opportunities
• , including generous paid time off and holidays

Primary Job Functions

1. Oversee the daily operations of a group of Early Steps direct service teams, coordinating service delivery so that client needs, program goals and contract objectives are effectively met.

Program Operations (70%)

• Approve admission of clients to the program, assign cases to team members and oversee service delivery.
• Ensure services provided comply with contractual requirements and program goals are achieved.
• Liaise with the Florida Department of Health’s Early Steps program leaders.
• Oversee regular individual and group team member meetings, case consultation, and proper client to team member ratios.
• Provide ongoing assistance to team members in coordinating services; provide support with in-crisis or problem cases.
• Provide direct supervision and casework in the absence of program team members.
• Attend program-related trainings, community meetings and activities, including closure and conference staffing

Program Administration (30%)

• Review and monitor case files for both internal and external quality assurance standards.
• Assure team members complete all documentation and reports in a professional and timely manner.
• Maintain and generate necessary reports and documents in a timely manner.
• Assist with grant writing, contract negotiation and/or re-accreditation preparation.
  
• Assist the program supervisors in developing core competencies, coaching plans and orientations for team members.

2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Master’s degree in a Social Work or comparable Human Services field from an accredited university, require d
• Florida Driver’s License within 30 days from hire is required, along with daily access to a reliable and insured vehicle.

Experience:

• Two or more years of experience working with children and families required, preferably in programs targeted at early childhood growth and development.
• One or more years of supervisory experience, required.
• Experience working with Medicaid billing, strongly preferred.

Competencies

Knowledge of:

EARLY CHILDHOOD GROWTH & DEVELOPMENT | VARIOUS COMMUNITY RESOURCES

Skills and Proficiency in:

• Planning, organization and time management, oral and written communication
• Interpersonal relationship building, collaboration and teaming
• Computer systems and MS Office, including Word, Excel and Outlook
• For Unaccompanied Alien Child/Minor Program, bilingual required (English/Spanish)

Ability to:

• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environment.
• Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Solve practical problems and document results using sound judgment.
• Interact effectively with children and families from diverse backgrounds; be sensitive to service population’s cultural/socioeconomic characteristics.
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
• Commit to providing high customer satisfaction with positive service delivery results.
• Demonstrate the behaviors of the CHS Common Bond Values.

  Together, good can be done.

Job tags

Salary