Location
Edison, NJ | United States
Job description
We are looking for an experienced Service Manager to join the team at C&C Lift Truck. The ideal candidate will have a thorough understanding of the forklift/heavy material handling industry. They will assume responsibility for operations, financial performance, morale, and any growth initiatives. This individual will be responsible for planning, directing, and implementing a service program that meets the highest industry standards and exceeds our customers’ expectations.
Essential Duties and Responsibilities
- Establish operational goals and objectives for the Service Department that will obtain maximum work efficiency and meet or exceed any growth initiatives.
- Effectively communicate updates to Owner and other leadership members on a regular basis and maintain communication across the departments.
- Meet with all service employees on a regular basis to review progress, address any work process issues or customer concerns.
- Manage work schedules which include vacations, lunch breaks, overtime, staffing needs, so that the department runs efficiently.
- Deliver exceptional customer service by ensuring all shop repairs, including lead times, next steps, and schedules have been communicated to the customer in a timely manner.
- Develop and implement service processes that track equipment deliveries, repairs, and planned maintenance.
- Ensure work is prioritized, scheduled and inventory maintained so that employees have the proper tools and parts to complete assigned jobs.
- Ensure all work vehicles are maintained properly, cleaned, and are safe for use by our employees.
- Oversee the shop safety, including but not limited to meetings, documentation, hazard correction, accident investigation, and compliance with all OSHA, EPA, and other regulatory agencies.
- Exercise appropriate expense controls and billing activity to maintain maximum profits in accordance with mutually determined goals.
- Coordinate with the Sales and Rental Departments regarding the repair and delivery of sold or rented equipment.
- Meet with the Parts Department on a weekly basis to discuss upcoming requirements and ensure a timely delivery of parts.
- Provide training to new and current employees regularly; including but not limited to safety programs, instruction manuals, equipment, and product technology.
- Supervise preparation of required documentation; including but not limited to, quotes, work orders, parts lists, timecards, warranty claims, hazardous waste manifests, and management reports.
- Interview, hire and terminate shop personnel under the direction of Owner.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Five to seven (5-7) years of industry experience in material handling/forklifts and a minimum of three (3) years supervisory experience.
- Leadership ability.
- Ability to exercise judgment and work independently.
- Strong customer service skills.
- Strong verbal communication skills.
- Ability to handle difficult customer situations.
- Team building skills.
- Demonstrated consistency, accuracy, and follow-through.
- Ability to meet work hour demands as needed.
- Microsoft Office.
- Valid driver’s license.
Benefits
- Paid holidays after six months of employment
- 1 week PTO time after six months of employment, thereafter, following the PTO outlined in the employee handbook
- Optional Medical & Dental Benefits
- Optional 401(k) plan – quarterly based enrollment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job tags
Salary
