Kelly Services
Location
Largo, FL | United States
Job description
Summary
The Inside Sales Representative is responsible for the overall increasing of sales with both existing and prospective customers. This position will focus largely on executing in/outbound calls, establishing strong relationships with new customers, achieving designated monthly sales metrics and supporting the customer service team.
Monday - Friday
pay range $16.00-$19.00 Hourly
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Details
% of work
Overall responsibility to drive customer sales and to ensure an excellent customer service experience by executing the following:
Build rapport with customers through professional phone etiquette and delivery of service throughout the entire customer sales lifecycle.
Proactively engage in customer education ensuring product and application is completely understood.
Contribute ideas and suggestions to proactively resolve any issues that arise throughout the customer interaction.
Actively engaged in developing leads, proactively calling interested and prospective customers and driving opportunities to present additional products to current customers.
Appropriate customer follow-up as needed to ensure customer service excellence.
Achieve and exceed weekly, monthly and annual sales metrics.
70%
Responsible for
Data maintenance of all customer and sales related information is accurate and appropriately documented, within customer tracking systems, to ensure safety and security of information.
Participate in activities designed to improve customer satisfaction and business performance.
Continual education on all products (current and new) to ensure proficiency in answering customer questions and resoling issues as appropriate.
Partnering with other team members throughout the organization to ensure customer service excellence and providing additional resources as needed.
20%
Other duties as needed.
10%
Competencies
Given the level of the individual contributor position within the company, expectation is the individual contributor demonstrates a proficient level of the following proficiencies/competencies.
Plan and organize work: Re quire the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.
Interpersonal communication: Effectively communicate, develop and foster strong working relationships with drives team growth, engagement and productivity.
Collaboration: Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose
Deliver consistent results: Follow through on tasks and goals so that support team/operations success and improvements.
Job Knowledge/Technical Knowledge: Level of expertise in job and the extent to which new information and skills are applied. Understands work responsibilities and adds to knowledge and skills.
Work environment
The primary work environment is in the office area. The noise level in the work environment is low.
Physical demands
The physical demands of this position are typical of office environment.
Required education and experience
High School Diploma, associate degree preferred.
3-5 years’ experience inside sales/customer service environment.
Call center phone system/cloud based contact center-Five9 experience a plus
Proven track record of successful sales experience preferred.
Excellent communication/ customer relations skills with a strong attention to detail and critical thinking aptitude.
Ability to work in a self-motivating, face-paced results-oriented environment.
Data entry/CRM experience
Strong computer skills with experience using Microsoft products including: Outlook, SharePoint, Teams, Excel9268977
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Job tags
Salary
